Canada Job Openings

Genesys

Zuora Platform Owner

FULL TIME

October 14, 2024

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a highly skilled and motivated Zuora Platform Owner to ensure platform governance, develop integration guidelines, enforce best practices, and drive automation for CI/CD deployment. This role requires a deep understanding of Zuora’s platform and architecture, alongside expertise in managing integrations and automating deployment pipelines. The Zuora Platform Owner will work closely with business and technical teams to ensure seamless, scalable, and secure platform operations.

What this role isn’t:

This isn’t a role where you are expected to manage the entire development lifecycle single-handedly. You will not be required to lead large teams but will guide platform-related decisions and governance while coordinating with technical and business stakeholders.

What you’ll bring to the table:

In this role, you will need to bring a strong background in platform governance and system integrations, coupled with experience in CI/CD pipeline automation and Dev Ops best practices. You will collaborate with cross-functional teams to define and enforce guidelines that ensure platform stability and efficiency.

Some details about what you’ll do:

Platform Governance:

Establish and maintain governance standards for the Zuora platform, ensuring alignment with organizational and regulatory requirements.
Define and implement best practices for system configuration, security protocols, and data integrity.
Ensure platform scalability, performance, and overall health through monitoring and proactive issue resolution.

Integration Guidelines and Best Practices:

Define integration standards and architectural guidelines for connecting Zuora with other enterprise systems.
Collaborate with technical stakeholders to manage API integrations and ensure consistent data flow across platforms.
Provide guidance on data modeling, workflows, and system configurations for effective cross-system communication.

CI/CD Deployment Automation:

Implement and maintain continuous integration and deployment pipelines for Zuora.
Work with Dev Ops teams to automate deployment processes, ensuring quick and reliable release cycles.
Monitor deployments, troubleshoot issues, and ensure high availability of services during releases.

Collaboration and Stakeholder Management:

Engage with engineering, product, and business teams to understand platform requirements and align platform enhancements with business goals.
Provide technical leadership in platform-related discussions and decision-making processes.
Train and mentor internal teams on Zuora platform capabilities, integration approaches, and deployment best practices.

Requirements

Experience:

5+ years of experience working with Zuora or similar subscription management platforms.
Proven experience in platform governance, integration management, and CI/CD pipeline automation.

Technical Expertise:

Hands-on experience with integration technologies (APIs, webhooks, middleware) and data exchange formats (JSON, XML).
Strong understanding of Dev Ops practices, including continuous integration, deployment automation, and monitoring.
Familiarity with cloud infrastructure and tools used for automated deployment and monitoring (e.g., Jenkins, Docker, Kubernetes).

Methodologies:

Solid understanding of agile methodologies (Scrum, Kanban) and experience working in agile teams.
Ability to translate business requirements into technical specifications and governance frameworks.

Soft Skills:

Excellent communication and interpersonal skills to manage stakeholder relationships and collaborate across teams.
Strong problem-solving skills and the ability to make strategic, actionable recommendations.

Benefits:

Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.
Retirement Savings Plan: Generous company contributions to help secure your financial future.
Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.
Flexible Work Arrangements: Options for remote work and flexible schedules.
Learning and Development: Opportunities for continuous learning and career growth.
Parental Leave: Paid leave for new parents to support family needs.
Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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