Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Group/Division Summary:

Group/Division: AIG / Chemical Analysis Division, Chromatography and Mass Spectrometry Division

Position Location: Santiago, Chile

Position Summary:

This service leadership position will focus on managing the field service delivery to meet customer expectation and improve customer satisfaction，drive service business, as well as team management & development.

Key Responsibilities:

• Responsible for field service operation, revenue and development planning.
• Maintain service inventory and develops processes that ultimately improve the level of support to our customer base.
• Ensure the customer satisfaction by leading team to improve the availability of customer’s products and systems for productive use.
• Lead delivery of product installation, commissioning, training and acceptance test activities according to planned schedule.
• Responsible for product warranty and critical issue management, and participates in product quality management to provide continuous feedback / improvement.
• Responsibility to ensure accuracy of installed base information and implement plans to improve our contract conversion rate.
• Ensure high level of service engineer competency through execution of training and development plans – applied to new staff as well as current Engineers.
• Work with Service Sales Team to drive service sales funnel and pipeline to achieve our service revenue, implement leads tracking and reporting to secure all opportunities.
• Committed to deliver monthly forecasted revenue and planned jobs schedule.
• Provide long-term strategy and development plan to grow our business.
• Represent service team to participate including informal/formal business management meeting within Regional and Country level.

Qualifications:

• Degree in Engineering, Life Sciences or Business Management with equivalent experience in similar field and industry.
• Minimum 5 years team management experience in Service Business

Physical Requirements:

• Excellent in written, oral and presentation (communication) skills, both English and Spanish
• Good interpersonal skills, team orientation and professional demeanor；
• Transparent, independent, self-disciplined, innovative, responsible
• Availability to travel National or International 40%