Job Description

Work Arrangement
This role is categorized as on-site. This means the successful candidate is expected to report to HQ Building in Shanghai, China five times per week.

The Role
The Aftersales Program Readiness Manager (APRM) is a dynamic role that crosses many different functional areas and regions. The APRM position requires creativity, initiative, collaboration, strong leadership and excellent communications.

The APRM leads the planning and management of all Aftersales Engineering products and services (e.g. Owner Manual, Service Instructions, Diagnostic Software, Special Tools etc.) for a vehicle program to ensure availability at launch.

• Responsible for documentation of the global workshare for Aftersales Engineering development and validation activities.
• Monitors and supervises the development of the deliverables in terms of timing and content to assure meeting of the landmarks defined in the Global Vehicle Development Process (GVDP).
• Responsible for issue analysis and problem solving.

The APRM is the CCA “single point contact” representative at the Product Execution Teams /Vehicle and Process Integration Review and Program Quality and Readiness Reviews (. The APRM must work closely with multi-functional teams to address outstanding and dynamic program issues.

Additional responsibilities include:

• Functions as an avenue for escalation of CCA issues to the program team.
• Reports status of vehicle service and parts readiness to CCA Leadership.
• Leads in the acquisition of vehicles, hardware, specifications and data needed to support service and parts readiness activities.
• Provides Aftersales mentorship to the Product Development Change Request/Decision Notice (CR/DN) process.
• Responsible for maintaining key program data and information.
• Provides/coordinates vehicle level serviceability requirements including development, communication, and validation.

Additional Job Description

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.