China Job Openings
Amazon (Shanghai) International Trading Company Limited
Compliance Acct Manager
August 29, 2024
- 3+ years of experience in customer engagement, project management and/or operations.
- Experience within a customer service environment. Desire to expand skills into new areas.
- Ability to think creatively, deal with ambiguity, and manage changing priorities.
- Technical (Internet & AI) savvy is required.
- Enthusiasm and strong self-motivation.
- Excellent time management skill with a high degree of flexibility, able to work independently for multitask with good prioritization.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrate effective communication, composure, and professional attitude.
- Exemplary performance record, particularly with regard to quality and productivity.
- Required excellent skill-sets include MS Office Applications (e.g. Excel). Basic knowledge of SQL/VBA/ Tableau.
- Proficient in both English and Chinese verbal and written communication.
- Good data analytical skill.
- Strong ownership and possess a solid “can-do” attitude.
Key job responsibilities
- Provide prompt, efficient and sufficient service to Amazon Selling Partners including the appropriate escalation of Selling Partners’ issues.
- Evangelize on Compliance requirements, Amazon programs and products through effective, clear and professional written and verbal communication via Amazon approved Selling Partners’ facing communication channels.
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to spot for opportunities and blockers, report and escalate to appropriate owner(s), and provide improvement suggestions.
- Demonstrate excellent time-management skills and the ability to work independently with good prioritization while using departmental resources, policies and procedures.
- Maintain high performance metrics such as quality, productivity and program goals.
- Liaise with other departments such as Selling Partners Support, Merchant Investigations, or Global teams as required to resolve Selling Partners’ issues and questions.
- Business acumen in areas of Global e-commerce and retail.
- Committed customer advocate, drive process & tool improvements.
- Success in managing dynamic account portfolios.
- Experience in strategy planning, consulting or marketing.
- Data analysis experience (one of SQL/Python/R/Spark skill).
- Ability to dive into ambiguous cases and sort out solution.
- Work with partners to drive adoption (e.g., of product/feature/promotion) and implement solutions.
- Experience with cross border e-commerce compliance on product/trade/environmental compliance, and/or global tax/European Value Added Tax (VAT) a plus.
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