Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Configuration Consultant - AUTOMATION OPS TRANSFORMATION.
Principal responsibilities

• Oversees development activity, as performed by Junior Configurators.
• Designing automated process solutions in accordance with the standard delivery framework and design principles.
• Delivering Trainee workshops / clinics on specific topics.
• Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.
• Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and follow change request process & governance.
• Coordinates with IT Infrastructure Delivery, Ops IT verticals teams, run support for day-to-day activities.
• Anticipates, identifies, escalates, manages and mitigates risks during RPA design in a timely manner.
• Communicating or escalating any identified project risks and issues to the DOC Project Manager or DOC Lead within 24 hours.
• The individual will need to be able to multi-task and set their own priorities, they must be aware of deadlines and ensure timely delivery at all times.
• Ability to drive change in HSBC, uplift operations automation capability.
• Has to interact and work with the DOC teams in China, Mexico, Krakow spanning different time zones.

Requirements

• Proficient with Excel or VBA
• Knowledge of the enterprise’s business operations.
• Previous experience within RPA or other automation projects (24 months as a minimum).
• Strong written and verbal communication skills required.
• Experience in negotiation and conflict management, the role requires an articulate individual; comfortable dealing with management.
• Ability to problem solve, clearly articulate requirements, and implement and drive change.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.