China Job Openings
Toll Group
Customer Service客服
FULL TIME
October 10, 2024
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, we’re playing our part in a vital industry that keeps global communities doing, moving and growing. We’re driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go ‘above and beyond’ to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.
The opportunity
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准确及时的处理客户每日下达的订单；
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负责订单执行环节的监控，跟踪订单状态，异常情况的反馈；
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根据客户要求，回应客户咨询并解决问题；
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精通MS office软件，尤其是EXCEL软件的应用；
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良好的沟通与协调能力、应变能力，及时反馈工作中出现的问题；
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工作仔细认真、主动积极、有责任心，能承受较大的工作压力，热爱本职工作；
What you’ll need to succeed
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大专及以上学历，计算机或者物流专业优先。
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有物流公司5年以上客服岗位经验,熟悉订舱/报关等操作
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细致认真，责任心强、吃苦耐劳、能在压力下工作。
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掌握基本的英语读写能力。
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能熟练操作office等办公软件。
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对海关一体化系统有一定了解。
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in China and be prepared to undertake pre-employment checks including a criminal history check and medical.
We regret to inform you that this job opportunity is no longer available as it has expired
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