• Be fully responsible for China commercial operation stability, including Data&Analytics solutions, SFA solution, Local applications and future marketing solutions by leading digital china operational team.
• Ensure vendors are providing quality services to Pfizer agreed level of services.
• Ensure service quality from multiple dimensions, including but not limited for tickets resolution SLA, Problem request fixing, Root cause analytics, SOP standards etc for ITIL relative areas.
• Manage daily scoped Change request to ensure the business improvements are conducted on daily basis with proper change request management process.
• Ensure the business stakeholders are well managed through professional communication skills.
• Lead/co-lead BAU relative projects to meet objectives and plan resource requirements for projects across the division.
• Provide leadership and accountability for the stable digital commercial operations.
• Deliver Operational relative projects within agreed budget, quality and schedule goals.
• Work with the Center of Excellence teams to ensure project solutions align with product roadmaps, helping to develop an application and data/analytics and SFA, Marketing solutions strategy which provide long term value to the overall business with reduced cost.
• Determine acceptable level of operational risks taking or escalation management.
• Enhance existing internal processes to enable the offshore support team to effectively operate within the connection points to business issue processes.
• Facilitate and contribute to overall deployment strategy decisions for both applications and data solutions in China market.
• Provide application and data + analytics solutions support in conjunction with solution delivery and act as liaison between different groups for resolution of escalated issues.
• Communicate effectively, creating and delivering presentations to ensure alignment across commercial business unit, Pfizer Digital business partner and other Pfizer Digital teams.
• Align with Pfizer initiative leadership regularly to share status, escalate and seek input/guidance.
• Activate and inspire the team to work as best they are with proper People management skills.
• Accountable for managing operational commercial solutions budget properly.
• Create and have readily available a response team to immediately act in the event of a cyber security event and partner closely with GIS to resolve any threats
• Manage China IPAD device distribution/replacement/upgrade/budget/process etc.
• Support PIPL commercial space program planning/migration period.
• Ensure PIPL commercial space post support operational stability for all China commercial eco-systems.

• Bachelor's Degree in a relevant discipline and 15+ years of related pharmaceuticalor healthcare experience required; or 13+ years of experience with advanced degree preferred with progressive leadership growth.

• 7+ years’ experience / 10+ years of experience in a leadership capacity with increasing scope of responsibility.

• Demonstrated experience in working in a global, matrix organization
• Proven ability to build coalitions and develop strong partnerships across functions
• Exhibits a high level of business knowledge and understanding of the external marketplace and anticipates business line or sub-function customer requirements
• Strong interpersonal skills and evidence of enabling teamwork in a matrix environment
• Executive presence and ability to interact effectively with all levels of the organization
• Strong program management skills
• Must have proven ability to manage communication as a vehicle to ensure alignment of strategies and day-to-day operations to team members and business unit partners in support of China commercial digital products, services and experiences.

• Master's degree
• Relevant pharmaceutical industry experience

Work Location Assignment: Flexible Information & Business Tech #LI-PFE