About the role

What you will do

• Execute timely filings and payments for all customers within Philippines/Japan
• Drive issue resolution and communication with various government agencies; you will directly interface with our customers and resolve issues on their behalf
• Work closely with Global Payroll Engineering and Product teams to ensure that:
• Natively built payroll software supports key payroll and tax compliance requirements
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritized and implemented

What you will need

• Experience running payroll in Philippines/Japan required; either direct payroll processing experience or through a vendor is acceptable
• Strong knowledge of China/Philippines/Japan payroll taxation and compliance
• Minimum of 3+ years in global payroll tax and minimum of 3+ years in client-facing role
• Ability to manage and solve a queue of customer support tickets
• Experience in tax notice resolution, tax filings, agency communication, and compliance requirements
• Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
• Ability to overlap with U.S. hours (both Eastern and Pacific time zone - EST/PST)
• Required: Proficient in English; written and verbal communication skills