China Job Openings
Marriott International, Inc
客戶關係專員
October 10, 2024
職務編號 24176478
工作類別 Rooms & Guest Services Operations
地點 JW Marriott Hotel Macau, Galaxy Macau, Macau, China, China 在地圖中查看
工作編制 Full-Time
身處外地? N
願意海外赴任? N
職位類型 管理 Non-Management
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。
萬豪酒店潛心鑽研待客之道,把握每一次創新機會,為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師,傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想,用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣,萬豪酒店誠摯歡迎您的加入,豐富機遇待您發掘。加入萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。
JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌,在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化,深信員工是我們的立足之本,有了快樂的員工,才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟,傳承了萬豪國際集團創始人 J.Willard Marriott(與品牌同名)的優秀品質。歡迎加入我們,成為 JW 萬豪大家庭的一員,體驗不同以往的工作氛圍,在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會,讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。
工作類別 Rooms & Guest Services Operations
地點 JW Marriott Hotel Macau, Galaxy Macau, Macau, China, China 在地圖中查看
工作編制 Full-Time
身處外地? N
願意海外赴任? N
職位類型 管理 Non-Management
POSITION SUMMARY
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。
萬豪酒店潛心鑽研待客之道,把握每一次創新機會,為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師,傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想,用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣,萬豪酒店誠摯歡迎您的加入,豐富機遇待您發掘。加入萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。
JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌,在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化,深信員工是我們的立足之本,有了快樂的員工,才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟,傳承了萬豪國際集團創始人 J.Willard Marriott(與品牌同名)的優秀品質。歡迎加入我們,成為 JW 萬豪大家庭的一員,體驗不同以往的工作氛圍,在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會,讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。
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