Wealth & Personal Banking
In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
In this role, you will:
To perform accurate and efficient cash and counter service duties and to offer a high standard of courteous service to customers. To satisfy customer need, he/she is required to be familiar with local rules and regulation to answer customer enquiry and provide good advice. To establish and keep good relationship with valuable customers by providing one-stop counter services.


Cash handling


ATM (applicable to outlet with ATM service only)


Services

• Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and external regulators.

• Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators. Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.

• Ensure compliance with all relevant internal instructions (FIMs, GSCs, circulars) and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behavior.

• Ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the

• behaviors required to support the six Customer Fairness Principles in our role:

1. Treat Me Fairly - Nurture an open and honest relationship with customers and deliver products and services at a fair price.
2. Tailored Solutions - Listen to and understand customers in order to provide them with products and services that meet their needs.
3. Keep Me Informed - Provide clear, transparent, relevant and timely communications that inform the customers of all relevant information they need to know to make informed choices.
4. Suitable Advice - Ensure advice to customers are based on a full understanding of the customer needs, and best reflect the customers’ circumstances.
5. Meet Commitments - Deliver on the commitments made to customers by meeting their expectations on how products or services will perform.