Job Title: Zygo - Field Service Engineer

• Installing, servicing, and repairing customer equipment both in-house and on-site
• Specific responsibilities include developing and initiating contact with established and new customers to provide installation and on-site service within the assigned territory. From time to time, responsibilities will include supporting in-house and on-site technical presentations, setup/tear-down for product demonstrations as well as assisting setup/tear down of trade show exhibition booths.
• The individual in this position will be responsible for maintaining complete technical service knowledge of ZYGO products. He/she may coordinate the efforts of other ZYGO technical and sales personnel, both inside and outside of the respective region, to the benefit of the customer and ZYGO.
• Work closely with the Metrology Systems Division to develop service strategies that deliver growth for all product lines.
• This individual will be required to fully understand and utilize company administrative tools and procedures. All relevant account information is to be recorded in the Salesforce CRM.
• Manage work within service region to ensure that not only World Class Customer Service level delivered coupled with strong revenue growth.
• Report and provide formal feedback to Zygo management on performance within the region.