Colombia Job Openings
Concentrix
Associate, Real Time Management
Medellín
September 11, 2024
Associate, Real Time ManagementJob Description
The Associate , Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Essential Functions/Core Responsibilities :
- Distributes accurate and timely agent schedules
- Inputs intraday corrections and exceptions into systems for agent time off and absences
- Monitors inbound volume for unusual activity to ensure staffing needs are met
- Recognize abnormal scheduling issues and escalate as necessary
- Initiates and coordinates trouble tickets and escalate issues as required
- Prepares standard and ad hoc reports for agent availability effectiveness
- Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center
- Proficient in Excel and other Microsoft Office tools
- Previous experience in related fields.
- Ability to multi-task and meet timelines on deliverables
- Effective communication skills, both written and verbal
- Detail oriented
- Results oriented
- Quick learner and self-started
- Associate's degree in related field not required but is a plus
- Proficient in English (B2)
COL Medellin -Proyecto FIC 48, #18A-14Language Requirements:
Time Type:
Full time2024-09-13 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
New Job Alerts
Profesor X
Agente Call Center Bilingüe - Cold Calls
Medellín
FULL TIME
November 20, 2024
View Job Description
Profesor X
Appointment Setter - Fines de Semana Libres!!!
Bogota
FULL TIME
November 20, 2024
View Job Description
BBVA
COMPLIANCE CROSS DISCIPLINE SENIOR MANAGER I- CONTROL INTERNO & CUMPLIMIENTO
Bogota
FULL TIME
November 20, 2024
View Job DescriptionPROMCIVILES SAS
PROFESIONAL EN LICITACIONES PÚBLICAS Y CALIDAD - BOGOTÁ
Bogota
FULL TIME
November 20, 2024
View Job Description
Gi Group Colombia
Asesor Comercial Externo TAT Preventista /Pereira y alrededores
Pereira
FULL TIME
November 20, 2024
View Job DescriptionGRUPO CARDINAL
TÉCNICO DE MANTENIMIENTO BÁSCULAS-SANTANDER
Bucaramanga
FULL TIME
November 20, 2024
View Job DescriptionComdata Colombia
Técnico/a Auxiliar de Enfermería Ibagué
Ibagué
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
Rainforest Alliance Colombia
Technical Associate, Agroforestry Systems
Bogota
FULL TIME
October 19, 2024
View Job Description
World Business Lenders, LLC
Real Estate Analyst - Colombia, Bogota
Bogota
CONTRACT
October 21, 2024
View Job Description
PF TIEMPO Y SALUD SpA
Operador Call Center con Experiencia. (no realizamos ventas)
Bogota
FULL TIME
September 17, 2024
View Job DescriptionRealtyGen
Top 1% Real Estate ISA Cold Caller/Appointment Setter [Colombia Applicants]
FULL TIME
September 3, 2024
View Job DescriptionSee What’s New: Concentrix Job Opportunities
Concentrix
Customer Service Agent (English C1 with German A2 - Speaking) - Banking Company
Porto
FULL TIME
October 24, 2024
View Job Description
Concentrix
BPO Operations Manager - Lisbon EXPO
Lisbon
FULL TIME
October 15, 2024
View Job Description
New Job Alerts
Profesor X
Agente Call Center Bilingüe - Cold Calls
Medellín
FULL TIME
November 20, 2024
View Job Description
Profesor X
Appointment Setter - Fines de Semana Libres!!!
Bogota
FULL TIME
November 20, 2024
View Job Description
BBVA
COMPLIANCE CROSS DISCIPLINE SENIOR MANAGER I- CONTROL INTERNO & CUMPLIMIENTO
Bogota
FULL TIME
November 20, 2024
View Job DescriptionPROMCIVILES SAS
PROFESIONAL EN LICITACIONES PÚBLICAS Y CALIDAD - BOGOTÁ
Bogota
FULL TIME
November 20, 2024
View Job Description
Gi Group Colombia
Asesor Comercial Externo TAT Preventista /Pereira y alrededores
Pereira
FULL TIME
November 20, 2024
View Job DescriptionGRUPO CARDINAL
TÉCNICO DE MANTENIMIENTO BÁSCULAS-SANTANDER
Bucaramanga
FULL TIME
November 20, 2024
View Job DescriptionComdata Colombia
Técnico/a Auxiliar de Enfermería Ibagué
Ibagué
FULL TIME
November 20, 2024
View Job Description