• Client Service Analyst - Customer Services

• Excellent written and verbal English.
• Ability to form strong working relationships across internal and external stakeholders.
• Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables.
• Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders.
• Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution.
• Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures.
• Proficiency with MS Outlook, Word, Excel, Power Point, and Teams.
• Proficiency in creating reports and dashboards using business intelligence software.

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Out array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certification in the latest technologies.

• Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks; analysts must also ensure high levels of client satisfaction and support for revenue growth through high-quality service delivery and data management.
• Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients.
• Utilize strong analytical skills and use tools to consult with clients' sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed.
• Coordinate cross functional planning and execution for internal and client projects.
• Recognize and connect the needs of the client with the products and solutions.
• Track critical metrics to measure progress against quality initiatives.
• Develop and leverage strong, collaborative relationships across functions, on topics of issue management, change events, ad-hoc projects, client training, and broader change management, ensuring high-level coordination across teams via Email, Virtual Meetings, and proprietary tools.
• Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights, ensuring effective communication.

• Workplace: Bogotá.
• Modality: Initially 3 months on site (you won't work on weekends), after those 3 months potential hybrid (2 days per week) based on performance.
• Work Schedule after three months: Sunday-Sunday (2 days off).
• Support Operation Schedule: 7:00 a.m - 7:00 p.m. 5 days per week, 9 hours per day.
• Rotational Shifts: 7:00 a.m -5:00 p.m or 9:00 a.m -7:00 p.m.