Colombia Job Openings
British Council
Employee Relations Case Manager
Bogota
September 2, 2024
Employee Relations Case Manager
Date: 2 Sep 2024
Location: Bogota, Americas, CO
Bogota, Americas, CO
Medellin, Americas, CO
Bogota, Americas, CO
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Pay Band – 8
Contract Type – Indefinite
Location – Colombia
Closing date – Monday 16th September 2024 at 23:59 UK time
You must have the legal right to work in Colombia at the time of application.
There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
About the role:
The Global ER function provides professional and expert advice and support in the management of employee relations issues including the ER implications of change projects, redundancy, grievances, appeals, disciplinary matters and bullying and harassment.
The People function model is currently subject to review as part of our strategic response to the key challenges facing the organisation, including the need to remain sustainable in our spend, agile in our approach, and effective in the way we work.
The ER Case Managers play a key role in the successful management of our global ER casework agenda. Operating in line with our global polices, and local legislation, the ER Case Manager will be responsible for end-to-end case management for a range of cases identified to be either sensitive or complex and will also be required to support and advise informal resolution and undertake investigations as required in support of issues in any of the countries in which we operate.
Below is a summary of the knowledge and skills required for this role however for the detailed role profile, providing a more in depth understanding of all the role entails, please send an email to rachel.harrison@britishcouncil.org
Main Responsibilities
- Working in partnership with investigators, decision managers, disciplinary hearing managers, subject matter experts, key stakeholders and employment lawyers, to manage complex and/or sensitive employee relations cases.
- Working effectively as part of a wider global ER casework team.
- Providing a level of rigour, assurance, and consistency of approach in the management and support of cases.
- Ensuring all essential documentation related to cases is stored in a central archive and in accordance with the set of standards and protocols (naming conventions etc) established.
- Managing cases effectively, considering legal implications, and escalating as necessary
- Supporting and advising on informal resolution.
- Undertaking investigations.
- Driving timely resolution of all matters.
- Coaching and developing line management capability in employee relations matters, with a strong focus on informal resolution.
- Providing advice and clarification to the Advisory hubs on ER policies relating to disputes and dispute resolution.
- Providing insights and learnings from cases managed.
- A focus on continuous improvement.
Minimum/essential requirements
- Experience of advising on and supporting the management a range of complex employee relations cases.
- Ability to apply employee relations policies and interpret differing relevant employment legislation.
- Experience of interpreting and applying employment law and legal advice
- Proven experience of successful stakeholder management. Strong interpersonal skills and ability to challenge constructively and influence.
- Experience of undertaking complex employee relations investigations and report writing. Ability to write and present well thought through information clearly and concisely.
- Experience of working with and managing internal and external legal team relationships
- Experience of informal resolution
- Ability to demonstrate cultural sensitivity
- Ability to plan workload, meet deadlines, and hold others to account
- Ability to provide insight and analysis
- Ability to deliver with rigour and pace
- Ability to work with competing priorities and requirements
Desirable
- Management of employee relations cases in a large, international organisation
- Understanding and experience of applying the employment legal/regulatory framework in the UK
Language Requirements
The British Council systems and global processes operate in English. Written and verbal proficiency in English is required
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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