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For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.

We are searching for the best talent for Employee Relations Sr Analyst to be in Bogotá, Colombia.
Purpose:
Our ERLR Function (Employee Relations and Labor Relations) at Johnson & Johnson is grounded in our Credo, a trusted partner and advisor to our leaders and stakeholders and helps shape our global employee experience.
The ERLR Senior Analyst role supports the operations of the ERLR function through close collaboration with the ERLR Partners and Managers on various employee-related issues. As the first line of contact for ERLR inquiries and policy-related questions, they also provide guidance and assistance to employees. Taking ownership of ERLR cases related to performance management, they independently resolve issues or escalate them to the appropriate ERLR professional based on complexity.
As a leader of a small team of Analysts, they are responsible for managing more complex employee or manager queries and act as a point of escalation for their team.
The ERLR Senior Analyst contributes to ERLR operational and process continuous improvement activities. They ensure the timely and effective management of ERLR cases within their region. This may involve triaging requests, following up with case updates, and ensuring all necessary documentation is provided and archived. They also produce reports on ERLR metrics and workforce data, which assist ERLR professionals in managing cases effectively and proactively identify issues and possible solutions
The ERLR Senior Analyst ensures that service requests are resolved within defined time periods, and that a high level of accuracy and quality is maintained. Treating the workforce with dignity and respect, they handle sensitive matters with confidentiality, trust, and integrity. They also establish standards and guidelines to ensure consistency and best practices are followed.
In addition, the ERLR Senior Analyst acts as an assistant cluster leader in the absence of the NA Delivery Team Lead or when they are unavailable.
You will be responsible for:

• Lead and develop a team of ERLR Analysts
• Collaborate with the NA ERLR Delivery Team Lead to align other Global Services Human Resources functions on processes and day to day practices
• Receive, assign, update, classify, process cases, responding to employment related, legal and policy inquiries depending on the complexity levels
• Respond to Employee Relations requests, prioritizing them based on their importance.
• Determine if there has been a violation of policies or practices by reviewing relevant policies
• Build trusted partnerships with customers, team members, and stakeholders through effective communication (written and verbal)
• Investigate and resolve issues promptly, escalating inquiries when required
• Assist in drafting complex investigation communications
• Ownership of performance management actions and providing employees and leaders with coaching and support
• Develop and lead implementation of process improvement activities
• Produce and interpret global reports and data with ERLR information for ERLR Leadership
• Provide insights on trends and opportunities within the ERLR or HR field of expertise
• Support employee communications on company wide policy changes
• Contribute to training initiatives to enhance performance and continuous learning of employees and people leaders in the organization
• Maintain accurate documentation, identify operational improvements, and ensure timely resolution of assigned tasks and inquiries
• Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner using judgement, coaching and advisory skills

Other Duties & Responsibilities

• Perform special projects and related duties as assigned.
• Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
• Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on Operational processes.

Qualifications

Required Minimum Education: College Graduate 1 or Equivalent

Required Years of Related Experience: 3 - 5 years of related experience

• Fluent in English and Spanish Language (written and verbal)
• Experience working in an HR Function with ERLR related activities
• Keen interest in further developing ERLR knowledge and understanding
• Desire to lead and develop a talented team of ERLR Analysts
• Ability to accurately collect information in order to understand and assess the clients’ needs and situation
• Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required
• Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance
• Strong attention to detail
• Demonstrates discretion, professionalism and confidentiality
• Enthusiastic team player with a strong drive to create a positive work environment
• Will be trusted to secure and maintain confidential information
• Ability to gather, consolidate and analyse data, understand what it means and develop insights and reports
• Implements improved processes to increase team efficiency and effectiveness
• Ability to prioritize workload and provide timely follow-up and resolution
• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, Excel, email, fax, Internet Explorer).