About Us:
AALB is a 501(c)(3) nonprofit organization focused on improving language access in healthcare. We provide medical interpreter training and work to bridge the gap for individuals with language barriers. We are looking for a skilled Executive Assistant to support our operations team and Executive Director, ensuring a smooth training experience for our students and effective communication with our team and clients.
Position Overview:
We are seeking an experienced and detail-oriented Executive Assistant to work directly with the Executive Director. The ideal candidate must be highly organized, tech-savvy, and have a background in medical interpretation or a strong willingness to become a subject matter expert in this field. A high level of English proficiency, both written and spoken, is essential for success in this role.
Key Responsibilities:
Communication:

• Handle incoming phone calls and emails with professionalism, ensuring timely and accurate responses.
• Respond to comments on social media
• Work with the director to make a high quality social media post at least once per week
• Maintain internal communication between team members, keeping everyone aligned on key tasks and priorities.

Recruitment:

• Meet with individuals interested in becoming medical interpreters, providing them with information to help them make informed decisions about our training programs.
• Assist with the recruitment process, answering questions and guiding candidates through the decision-making process.

Training Schedule Management:

• Oversee the coordination of our training programs, ensuring that all sessions are scheduled, and both instructors and students are properly informed.

Customer Support:

• Assist clients and students with technical issues related to their training programs, ensuring they have a smooth and positive experience.

Proactive Problem Solving:

• Be proactive in problem solving for the organization, utilizing critical thinking and decision making skills without the need for micromanagement.

Executive Support:

• Provide high-level administrative support to the Executive Director, proactively addressing operational issues and streamlining processes where possible.

Qualifications:
REQUIRED

• Strong English proficiency (written and oral).
• Experience in customer service, recruitment, or related fields.
• Exceptional attention to detail and organizational skills.
• Technological competence, with experience using communication tools and troubleshooting technical issues.
• Ability to manage multiple tasks and work independently.
• Very high level of proficiency in Excel/Google Sheets
• Knows how to use Artificial Intelligence

Preferred:

• Training or experience as a medical interpreter.
• Familiarity with online learning platforms and managing training schedules.

Job Type: Full-time
Application Question(s):

• There will be multiple rounds of interviews. The first round will be self-paced and remote, the second round will be remote but with a live interviewer, and the third round will be in-person in Colombia.

What city/town within Colombia are you located in?

• Do you have reliable, high speed internet connection (we will be asking for evidence during later stages).
• What is your preferred YEARLY salary in Colombian Pesos?
• Do you have training or experience as an interpreter? If so, please elaborate

Language:

• English (Required)
• Spanish (Preferred)

Work Location: Remote
Application Deadline: 15/11/2024