Colombia Job Openings

Concentrix

Quality Analyst - Medellín

Medellín

October 7, 2024

Operations

Location

Medellín, Colombia

Language

Spanish

Descripción del puesto:

Asegurar que se cumplan todos los procesos y lineamientos de calidad establecidos para la cuenta, de igual forma será responsable de monitorear, evaluar y medir la calidad de las llamadas, de tal forma que pueda dar seguimiento y retroalimentación a su equipo asegurando el buen desarrollo y desempeño del equipo.

Requisitos:

Experiencia en BPO en el área de calidad (mínimo 6 meses).

Inglés intermedio/avanzado (mínimo 75%).

Disponibilidad de trabajar en turnos nocturnos.

Conocimientos de sistemas de medición de calidad..

Estudios académicos finalizados (deseable).

Interés en los deporte (requerido)

Orientación a resultados, pensamiento estratégico, capacidad de planificación y organización.

Dominio intermedio de Microsoft, facilidad de adaptación.

Disponibilidad para trabajar en site.

Ofrecemos:

Contrato por tiempo indefinido.

Bonificación mensual.

Estabilidad y oportunidad de crecimiento laboral.

We are people first Company, apply now and become a game-changer!

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