Colombia Job Openings

GSB

Remote - Local support (End user computing) | Colombia

Bogota

FULL TIME

September 11, 2024

Important company requires;
Local support (End user computing) - Remote in Colombia
Main Activities / Responsibilities:

Advocate for the IT needs of the manufacturing facilities
Act as the escalations point for other IT functionality groups
Supporting high impact Digital communication streaming events
Training users and administration of best practices for supported technologies
Providing and updating IT-manuals and documentation
Administering user identities for new joiners, movers and leavers in the Identity and Access

Management tools (e.g. Service Now)

Supporting users in getting access to business applications
Managing end user communication on major incidents
Order New Software/Install New Software.

Acting as representative for the Corporate end user domain in global projects
Supporting and assisting other IT technical functions for diagnosing and resolving plant related incidents.
Support and installation of office equipment, the related software and local infrastructure components
Maintenance of the Corporate Hardware/Software inventory
Support business units in the management of the equipment life cycle
Collaboration in testing of new software applications
Administration of computer objects in active directory and infrastructure management tools
Providing and updating IT-manuals and documentation
Managing incidents and requests in the ticketing system adhering to the defines SLA’s and provide assistance on IT Service management related activities
Contributing in the evolution of the Local IT environment starting from proposing innovative ideas up to designing, implementing and operating the landscape
Identifying and implementing process improvements in order to provide more effective and efficient service to business customers
Providing end user assistance by phone, emails, via ticketing system or in person (end user walk-in)
End User Support Services including but not limited to:

● Video Camera
● Active Directory
● Network
● Server
● Cabling
● Router & Switches
● UPS / Battery Back-Up
● Video Conferencing
● Wi Fi Connection
● Vo IP

Report, coordinate and escalate issues/errors to existing application or corporate IT Support teams
Provide after-hours support as needed, including a rotating 24x7 on-call support schedule.
Support the Managed Service Provider teams to ensure the correct application of the Standard Operational Procedures and enhance daily operational functions.
Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the execution of the basics of the H&S operating model and adherence to Group H&S standards and policies.

Job requirements
Profile Required:
- Level of education/qualifications normally required:
- Bachelor’s Degree in Information Technology or related discipline.
- Distinctive qualifications relating to his/her area of expertise.
- Specific work experience:
- At least 10 years of experience working as a field service supporter for an end user
workplace environment (client operating system and management tools)
- At least 5 years of experience in supporting the local networking environment
(LAN/Wi Fi).
- Knowledge of Microsoft server environments on a virtualized platform is a strong
advantage.
- Experience working within an ITIL framework and Experience with ITSM tool
(Service Now).
- Experience with Google Suite and Microsoft Office.
Technical / functional skills:
- Strong customer orientation skills
- Strong Analysis and problem solving capabilities
- Analytical and structural competencies
- Team player with positive, collaborative approach and sense of accountability
- Adequate understanding and alignment with Health & Safety values
- Experience developing and implementing IT standards, policies and procedures.
Behavioral competencies:
- Open-minded, collaborative and an effective team player.
- Ability to work in a multicultural and multi-located team.
- Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the center of everything he/she does.
- Ability to deal with ambiguity.
- Ability to communicate openly and effectively with many diverse stakeholders, with external vendors and auditors, and with staff.
- Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service for the business
Linguistic skills:
- Fluency in English, both verbal and writte
Mobility requirements: (time spent travelling internationally, nationally etc.).
- Limited travel between Corporate sites of USA
Schedule: Monday to Friday from 9 to 6 or from 8 to 5 to be determined.
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Job Type: Full-time

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