SaaS Technical Support - Remote Colombia

Colombia Job Openings

Talentek By Hubtek

FULL TIME

October 3, 2024

Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.
In our modern offices, we provide different amenities such as casual attire and free beverages. Additionally, our benefits include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a Saa S Technical Customer Support, you will be providing technical support directly to clients, answering and solving basic to complex questions on functions related to the company's software platform.
Some of your responsibilities are but are not limited to:

Take ownership of customer issues reported and see problems through to resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Follow standard procedures for appropriately escalating unresolved issues to the appropriate internal team members.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Document knowledge in the form of knowledge-based tech notes and articles.

Minimum requirements:

Studies: A high school degree is required. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered.
Experience: At least 1+ years of experience with SAAS-based applications, or related. A deep understanding of Saa S applications is required.
Language: Very good English skills. B2+ or higher is preferred.

Perks:

Schedule: Monday to Friday from 10:00 a.m. to 7:00 p.m., following the American Calendar.
Contract: Indefinite term contract + Benefits.
Location: Only for Colombia, this position will be 100% Remote.
Salary: 5.000.000 COP.

Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:

¿Cuál es tu aspiración salarial mensual en $COP?

Experiencia:

Saa S-based applications: 1 año (Obligatorio)

Idioma:

Inglés (B2+ o superior) (Obligatorio)

We regret to inform you that this job opportunity is no longer available as it has expired

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