Colombia Job Openings
GSB Solutions
Technical Support L3- Bogotá, Colombia
Bogota
FULL TIME
September 7, 2024
Technical Support L3.
General Activities
- On-site IT support:
- Inventory management, device administration and maintenance (laptops, desktops, tablets, mobile devices, MAC devices, IHMS data collectors, etc.)
- Technical support for networks and servers.
- IMAC and Break-Fix Support:
- Installation of devices and software, moving, adding new components, configuration changes and, eventually, removing or decommissioning assets that are no longer needed.
- Support In Meeting Rooms:
-
Provide intelligent technical support for devices in conference rooms.
Schedule: Monday to Friday from 8:00 am. to 5:00 p.m.
Address: Edificio Torre Banco Falabella, Av. Carrera 19#120-71 Oficina 506 Bogotá Colombia
Type: Office
Mandatory knowledge & skills:
- Experience in managing, installing and maintaining devices such as laptops, desktops, printers, Android tablets and mobile devices, as well as supporting Windows and Mac OS operating systems.
- Ability to coordinate with remote and on-site support teams, ensuring service requests and incidents are resolved effectively and quickly.
- Extensive experience with the Service Now tool (Registration, management and reporting of incidents).
- End user support skills, assertive communication, VIP users’ treatment, stressful situations.
- Mastery of the English language, desirable (Conversational and written).
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