Requisition ID: 207487

We are committed to investing in our employees and helping you continue your career at Scotia GBS


Purpose

Responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities, including but not limited to screening administration, responding to inquiries, and reporting. This role also provides support for program and process escalations, interaction with the screening vendor, and interaction with other key stakeholders as required.


Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Initiate ongoing screening for active workers as required.
• Collaborates with key stakeholders throughout the workforce security screening process.
• Assesses and interprets the level of complexity of WSS files that require adjudication (Tier I, II, and III), escalates as required.
• Conducts Tier I review (identify discrepancies and errors) and adjudication (FTE and contingent workers as required).
• Monitor, track and report on WSS activities and KPIs to identify trends and program improvement opportunities.
• Training new team members on processes and procedures. Continuously improve the training experience and update desktop procedures, training guides and job aids as necessary.
• Ensures proper usage of knowledge management and case management tools to effectively respond to, document and monitor WSS activities.
• Determines and communicates start dates as required.
• Prepare rescind offer correspondence and track candidate status in Success Factors.
• Connects with candidates for supporting documentation as required.
• Act as subject matter expert on WSS and Work Permit activities and attend regular meetings with key stakeholders to support program updates.
• Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to Senior Manager, Hiring & Onboarding.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and Decisions
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and

Reporting Relationships

• Primary Manager: Workforce Security Screening Lead, GHR Services - Operations
• Direct Reports: NA
• Shared Reports: NA

Dimensions

• 
  Conducts Tier I adjudication for WSS activities
• Provide support to employees on Work Permits
• Significant volume of transactions
• Responds within established SLAs
• Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

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Education / Experience / Other Information

• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• CHRP designation (or in pursuit of) an asset
• Knowledge of HR transactions
• Risk management mindset
• Deep understanding of Bank policies and procedures
• Strong written and verbal communication skills
• Strong relationship management and interpersonal skills
• Strong judgment and problem-solving skills
• Strong analytical and strategic thinking skills
• Strong Excel Knowledge in formulas and pivot tables
• Attentive to details and deadlines
• Proven teamwork capabilities
• Flexibility and ability to adapt to changing work environments
• Ability to maintain confidentiality

Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.
At Scotia GBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotia GBS; however, only those candidates who are selected for an interview will be contacted.