Associate - Operations - Costa Rica Job Openings

Costa Rica Job Openings

WNS Global Services

Associate - Operations

San Jose

FULL TIME

August 24, 2024

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Job Description

The Customer Support Specialist is responsible for answering and processing all inbound calls to the Service Desk in order to provide the best-in-class customer service, and making outbound calls in connection with problem resolution. The Customer Support Specialist Is responsible for the lifecycle of Incident Management (Opening Incidents, Transferring to correct resolver group, Following up with resolver group, communicating Incident status to Customer and resolve Incident where needed followed by closing the Incident after gaining concurrence / approval from the Customer.In addition to a Service and Customer Care attitude, the Customer Support Specialist should possess a technical competency with knowledge of identified technologies and /or products. He/she is expected to provide extended support on such products or technologies when called upon.

Qualifications

C-HS Graduate or Equivalent Language skill: Spanish and English

We regret to inform you that this job opportunity is no longer available as it has expired

New Job Alerts

ARHTE Consultores

COORDINADOR DE COMPRAS

Escazú

November 26, 2024

View Job Description

Elanco

Representante de Ventas Senior - Pet Health

San Jose

FULL TIME

November 26, 2024

View Job Description

Marriott International, Inc

Supervisor(a) de Compras

Liberia

FULL TIME

November 26, 2024

View Job Description

Marriott International, Inc

Director of Banquets, Events and Dining Beyond

Liberia

FULL TIME

November 26, 2024

View Job Description

Marriott International, Inc

Purchasing Supervisor

Liberia

FULL TIME

November 26, 2024

View Job Description

Amazon Support Services Costa Rica SRL

Sr. Account Representative, Amazon Business Commercial Sector

San Jose

FULL TIME

November 26, 2024

View Job Description

Axalta Costa Rica S.A.

Tecnico de Servicio Tecnico

San Jose

FULL TIME

November 26, 2024

View Job Description

Viatris

Accounts Receivable Senior Associate

FULL TIME

August 22, 2024

View Job Description

Boston Consulting Group

Research Associate - Industrial Goods

San Jose

August 30, 2024

View Job Description

NTT DATA

Software Development Senior Associate

Heredia

August 28, 2024

View Job Description

Matthews International Corporation

San Jose

Escazú

November 26, 2024

View Job Description