Gracias por tu interés en trabajar para nuestra empresa. Contar con el talento adecuado es crucial para lograr nuestros objetivos. El 01 de abril de 2024, 3M Healthcare experimentó una separación corporativa que condujo a la creación de una nueva empresa denominada Solventum. Aún, estamos en el proceso de actualizar nuestra página de carreras y los documentos de nuestros aplicantes, los cuales actualmente tienen la marca 3M. Mientras tanto, nuestra Política de Privacidad aquí: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continúa aplicándose a cualquier información personal que envíe, y los puestos de la marca 3M que figuran en nuestra Página de Empleo son para puestos de Solventum. Igual que con 3M, en Solventum todos los solicitantes calificados serán considerados para un empleo sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.

• Acts as the primary liaison with internal customers.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence.
• Educates and informs internal customers of various processes and directs to appropriate resources.
• Has knowledge and understanding of the current processing systems and can provide service to internal and external customers.
• Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions.
• Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems.
• Participates in and maintains a quality service culture.
• Participates in or leads department initiatives and shares knowledge with colleagues.
• Responsible for completing assigned tasks within Service Level Agreement targets.
• May be required to generate and provide reports and analytics directly related to the function.
• Continuous improvement of processes which may include identifying opportunities to improve data quality & reduce cycle times.
• Responsible for monitoring work queues in SAP and Salesforce for new requests.
• May include training and development skills for new hires.
• Act according to Solventum regulation and policies.

• Bachelor’s degree or higher from an accredited learning institution or equivalent experience
• Minimum one (3) year of experience in customer service and/or sales
• English level: 90% proficiency (written and spoken).

• Salesforce system experience is preferred.
• Experienced with cross-functional project participation.
• Possesses exceptional customer service competencies.
• Enjoys helping and interacting with other people in a professional, courteous manner and provide continuous attention to customer satisfaction.
• Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.
• Ability to work in a high volume rapidly changing environment.
• Ability to work in a team environment and willing to collaborate and compromise, including team leadership.
• Strong Active Listening skills.
• Ability to follow through with commitments and show concern for the needs of others.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office Suite

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.