Costa Rica Job Openings
Experian
Business Improvement Lead, Order To Cash
Heredia
FULL TIME
October 30, 2024
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Job Description
The Business Improvement Lead, OTC leads and oversees major transformation projects. You will create and build strategies to enhance business processes, boost company profitability, improve operational efficiency, and lead organizational change. The Business Improvement Lead, OTC collaborates with senior leadership, teams, and external partners to ensure the successful implementation of transformation plans. You will report to the Senior Billing Manager and will have 1-3 direct reports.
Main Responsibilities
- Collaborate with senior leadership to define transformation goals.
- Perform current state and future state assessment, operating model design, gap analysis, process assessment, reengineering and operational implementation.
- Lead transformation projects from creation to completion, ensuring they are delivered on time, within scope.
- Establish OKRs and metrics to measure the success of transformation projects.
- Establish success criteria and track the growth and Return on investment of process improvements and other business transformation efforts.
- Executive Communication: Present progress and results of main projects to senior leadership.
- Maintain our Continuous Improvement resources, such as document repositories, templates, enterprise process maps.
Qualifications
- Bachelor’s degree in relevant field of study or equivalent work experience – Required
- 4+ years of Business Process Management and/or process improvement experience and 2+ years in a leadership role.
- Lean Six Sigma Experience as an ideal.
- Knowledge of industry best practices and new trends in enterprise transformation.
- Experience with Finance processes (P2P, O2C, R2R).
- ERP/CRM systems experience; SAP or Oracle & Salesforce experience.
- You will be asked to have technology skills, including MS Office Suite, and an ability to use technology in work processes such as Gen AI or RPA.
Additional Information
- Benefits/Perks:
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
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