Who are we?

If you’re a caring communicator who’s passionate about making a difference through meaningful interactions, we’d love to hear from you!
Are you ready for your next career challenge? Join Answer Hero, a bilingual live call answering service and virtual receptionist company established in 2010. Our team of around 115 professionals is spread across the United States, Honduras and Costa Rica.
We cater to small and medium-sized businesses in the US, offering services that go beyond traditional call center tasks. We’re not about telemarketing, technical support or collections. Instead, we specialize in message handling, appointment scheduling, live call interpretation, and more. Our sole connection with our customers is through the phone.
We’re on a mission to make every caller’s experience efficient and pleasant, ensuring accurate messages for our clients.

Why work with us?

At Answer Hero, we’re dedicated to turning every staff member into a HERO for our callers. To ensure your success, we provide comprehensive training and equip you with all the tools you need. If you are eager to learn, take on new challenges and advance your skillset, WE WANT TO TALK TO YOU!
Our company culture and work environment reflect our commitment to keeping an excellent workplace. When you work at Answer Hero you’ll feel like you are part of a team and that is because we believe in putting our staff members first.
Our offices are right in the middle of everything, making it super easy for our in-office heroes.
Requirements

What does it take to be a part of the #Hero Squad?

• Advanced English (C1 or higher) and Spanish
• Excellent spoken and written communication
• Higher education preferred
• Strong soft skills, empathy, professional demeanor, reliability
• Attention to detail and active listening
• Availability to work one weekend day

Benefits

What we offer

• Industry-leading Base Pay (in USD)
• Performance Bonuses
• Transportation / Internet Stipend

Extra half days off + Birthday off

Work from Home Privilege:

• This is an on-site position that offers WFH as a privilege
• WFH is available only after 3 months of working on-site
• Technical and performance requirements must be met to apply for and keep a remote position.