Costa Rica Job Openings
Four Seasons
Concierge
FULL TIME
October 22, 2024
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.
Four Seasons Resort Costa Rica, unrivaled five stars hotel in Central America by the Forbes Travel Guide, is looking for the best Concierge.
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Resort Costa Rica at Peninsula Papagayo:
From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.
CONCIERGE
QUALIFICATION REQUIREMENTS:
1. Reading, writing and oral proficiency in the English language.
2. Fluency in a language other than English strongly preferred.
JOB FUNCTIONS:
1. The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
2. The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
3. The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
4. The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
5. The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
6. The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
7. The ability to keep the Chef/Head Concierge and senior management well-informed of any guests problems or complaints, and action taken.
8. The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
9. The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
10. The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
11. The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
12. The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
13. The ability to respond properly in any hotel emergency or safety situation.
14. The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to use the hotel computer system and phone system.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.
Four Seasons Resort Costa Rica, unrivaled five stars hotel in Central America by the Forbes Travel Guide, is looking for the best Concierge.
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Resort Costa Rica at Peninsula Papagayo:
From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing or hiking a volcano, return to our tropical retreat for farm-to-table dining from one of our five restaurants and bars, refreshing swims or relaxing spa treatments. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.
CONCIERGE
QUALIFICATION REQUIREMENTS:
1. Reading, writing and oral proficiency in the English language.
2. Fluency in a language other than English strongly preferred.
JOB FUNCTIONS:
1. The ability to supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
2. The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
3. The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
4. The ability to properly handle incoming and outgoing mail, telexes, packages and faxes.
5. The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
6. The ability to recite all hotel services, hours of operation, key personnel, hotel policies, etc.
7. The ability to keep the Chef/Head Concierge and senior management well-informed of any guests problems or complaints, and action taken.
8. The ability to maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
9. The ability to assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
10. The ability to work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
11. The ability to work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
12. The ability to display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
13. The ability to respond properly in any hotel emergency or safety situation.
14. The ability to perform other tasks or projects as assigned by hotel management and staff. The ability to use the hotel computer system and phone system.
We regret to inform you that this job opportunity is no longer available as it has expired
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