Costa Rica Job Openings
Sysco Costa Rica
Credit & Collections Customer Care Specialist
Heredia
FULL TIME
October 21, 2024
Requirements
Primary Areas of Responsibility
- Responsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.
- Collect payment information and validate past performance history for trade customers.
- Update customer’s log in the system
- Disposition calls after completion of the call, capturing reason for call.
- Always focus on the customer first model, providing feedback on the process.
- C4 hours – Monday – Friday, 8am – 7pm CST (10am - 7pm later shift CST and 8am - 5pm training schedule CST)
- Hours and breaks are assigned by business needs with a window to take lunch
Education
- Associate degree required or equivalent combinations of experience and education in lieu of degree required.
- 2-4 years’ experience in customer facing support center
- Demonstrates strong communication and oral skills; effectively communicate with internal/external customers
- Demonstrates the ability to work across functions
- Analyzing past due accounts and applying directive/parameters provided to make a decision
- Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)
- Hybrid (2 days Office/Ultra park II Lagunilla, Heredia)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
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