Costa Rica Job Openings
ATL Technology Costa Rica
Customer Account Specialist
FULL TIME
November 4, 2024
We believe there is a better way to bring products to market. We use an engineer-to-engineer approach to develop custom interconnect solutions for our customers who are improving quality of life through their products.
Join us in our mission to be the leading provider of custom interconnect solutions. ATL has operations in China, Costa Rica, Taiwan, UT-USA, UK, plus remote staff in strategic global locations ... and we're growing!
Job Responsibilities
Join our global team of Sales professionals as we grow our Account Specialist team in Costa Rica. Reporting into our CSR Manager based in UT-USA (HQ) and collaborating closely with our Regional Sales Manager based in Costa Rica, you will support customers based in a variety of regions around the world.
- In this role, you are accountable for ensuring sales operations flow smoothly. You will work under time-sensitive conditions to solve complex challenges relating to product quality and supply while minimizing negative impacts and delays to product delivery timelines.
- Analyze historical data and information received from customers to create and maintain product demand forecasts.
- Maintain constant communication with planning regarding production and finished product deliveries.
- Plan item trades with sister sites.
- Coordinate all aspects of supply and demand and create strategies to foresee and eliminate all negative impacts to the flow of product to the customer.
- Receive, process, verify, and update customer purchase orders to drive product demand planning.
- Attend incoming calls, emails, in-person meetings, and inquiries from customers and corporate clients to promptly resolve concerns.
- Create and prepare a variety of detailed reports using Microsoft Excel for customers and corporate clients.
- Support quarterly and semi-annual business reviews as requested by clients to check the overall health of the business relationship.
- Keep the ERP system updated: configure new customers, new products, and revisions of new products, as well as update product costs and prices.
- Manage all product changes working closely with Engineering.
- Manage product complaints and oversee internal investigations to ensure timely resolutions.
- Direct product trades from sister companies and maintain an even balance between manufacturing and sales.
- Negotiate schedules with and request new orders from customers to ensure monthly sales targets are met.
- Perform other tasks and responsibilities as assigned.
Job Education & Experience
-
- Bachelor's degree in business administration or related field.
- 3+ years relevant Business-to-Business sales support experience; preferably within medical or high-tech industries.
- Demonstrated experience building and maintaining customer relationships.
- Proficient in Microsoft Office applications. Emphasis on Excel and Outlook is a must.
- Strong analytical and investigative skills with an affinity for problem solving.
- Strong verbal and written communication skills, including comfort presenting to groups.
- Bilingual in English & Spanish is required.
- Experience working with ERPs.
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