Costa Rica Job Openings
Bosch Group
CUSTOMER CARE AGENT FOR CONNECTED DRIVE
San Francisco
FULL TIME
October 18, 2024
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology.
More information at www.boschservicesolutions.com
Job Description
Position Summary
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities
-
Provide excellent customer service over the phone to vehicle owners according to customer package.
-
Assist customers with account and subscription related inquiries; refunds, enrollments, changes, account updates, credentials, etc.…
-
Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
-
Provide support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.
-
Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
-
Perform other functions related to the position.
Qualifications
-
Minimum of High School Diploma.
-
0-2 years of experience working in a call center environment.
-
Excellent communication skills, both verbal and written.
-
Proficient in Microsoft Office and web based applications.
-
Customer service oriented.
-
Strong interpersonal skills.
-
Team work oriented.
-
Multitask.
-
Demonstrate situation specific empathy.
-
Strong organizational skills and attention to detail.
-
Ability to work in a fast-paced environment with daily work processing deadlines.
-
Ability to work effectively without supervision.
-
Strong in leadership, empathy, communication, and team orientation.
-
English B2+ or C1
Additional Information
Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos
New Job Alerts
Grupo Sur
INGENIERO MANTENIMIENTO PARA PLANTA EL SALTO EN LIBERIA
Liberia
November 26, 2024
View Job Description
Axalta Costa Rica S.A.
Tecnico de Servicio Tecnico
San Jose
FULL TIME
November 26, 2024
View Job Description
Amazon Support Services Costa Rica SRL
Sr. Account Representative, Amazon Business Commercial Sector
San Jose
FULL TIME
November 26, 2024
View Job Description
Looking for similar job?
Amazon Support Services Costa Rica SRL
Manager, Customer Success, Strategic Account Services
San Jose
FULL TIME
October 16, 2024
View Job Description
Mondelēz International
Customer Collaboration Specialist CMI
San Jose
FULL TIME
October 22, 2024
View Job Description
Sysco Costa Rica
Credit & Collections Customer Care Specialist
Heredia
FULL TIME
October 21, 2024
View Job Description
Bill Gosling Outsourcing
Customer Service Agent (Hybrid & Work from Office) (16936)
FULL TIME
October 15, 2024
View Job Description
Bill Gosling Outsourcing
Customer Service Agent (Hybrid & Work from Office) (16936)
FULL TIME
October 22, 2024
View Job Description
See What’s New: Bosch Group Job Opportunities
Bosch Group
TECH SUPPORT VIDEO/ INTERN (4 MONTHS)
San Francisco
November 22, 2024
View Job Description
Bosch Group
CUSTOMER SERVICE AGENT MULTI CLIENT GROUP
San Francisco
FULL TIME
November 15, 2024
View Job Description
Bosch Group
MASTER DATA INTERN (3 MONTHS)
San Francisco
FULL TIME
October 29, 2024
View Job Description
New Job Alerts
Grupo Sur
INGENIERO MANTENIMIENTO PARA PLANTA EL SALTO EN LIBERIA
Liberia
November 26, 2024
View Job Description
Axalta Costa Rica S.A.
Tecnico de Servicio Tecnico
San Jose
FULL TIME
November 26, 2024
View Job Description
Amazon Support Services Costa Rica SRL
Sr. Account Representative, Amazon Business Commercial Sector
San Jose
FULL TIME
November 26, 2024
View Job Description