Customer Trainer Job Title: Trainer
Position type: Permanent (Hybrid)
Location: San Jose, Costa Rica
Job family: Educational Services

About Your Business Area/Department :
The Customer Learning Services help customers achieving proficiency and high productivity for migrating to new systems, new staff, or using new features and products.
We deliver quality learning moments through videos and interactive e-learning in multiple languages, through virtual and live classrooms taught by highly-skilled trainers.

Summary of the role:

• You will lead and provide facilitated training courses in classroom or virtual sessions to internal and external customers
• You will be recognized as a subject matter expert in their area of expertise
• You will arrange suitable training solutions, actively searching and creatively implementing effective methods to educate, enhance and maximize customer performance using Amadeus products
• You will be accountable to deliver Amadeus product training both in person within their region and in virtual format to customers and Amadeus staff across the globe
• You will design, deliver and administrate standard and customized training courses on the use of Amadeus products and Solutions to customers, partners or Amadeus employees, using various channels and media to deliver in the most efficient and qualitive way
• You will share and receive feedback in a proactive and constructive manner and will contribute to Amadeus Learning strategic objectives

In this role you’ll:

• Provide high quality training to internal and external customers according to course content, audience and business needs
• Ensure training materials and exercises are well prepared and updated for each course delivery
• Act as an Amadeus ambassador in every interaction with colleagues and customers
• Develop or adapt training courses across all Travel Channels customer segments following our learning strategy, this includes to work closely with our e-learning Development department and Instructional Designers for the creation of new content.
• Collaborate with Learning design and development teams and support them defining and building Amadeus training solutions
• Manage dependencies and consequences, anticipate and monitor risks
• Adapt the approach to foster positive and constructive relations across cultures
• Implement new, innovative systems within facilitated learning, to drive adoption of Amadeus products through technical, digital and multi-media strategies which are relevant to each of our Travel Channels customer segments."

About the ideal candidate:

Basic qualifications and skills
Education: Vocational or University degree in Tourism, or Education, or related field, or equivalent work experience
Relevant Work Experience: 5+ years working in travel industry and 3+ experience in training delivery
Languages: Fluent Spanish and English. Good level of Portuguese is a plus.
Preferred qualifications and skills
Computing: Excellent Power Point, Word skills and familiar with Excel
Comfortable with technology
Familiar with virtual connectivity tools, such as Microsoft Teams, Zoom, Google meet. Use of interactivity platforms such as Slido, Kahoot is desired
Specific Knowledge:
Strong Amadeus GDS functional knowledge
Strong working knowledge of Travel Agency workflows
Ability to communicate orally and in writing at an advanced level
Ability to manage digital communication
Ability to use listening/questioning techniques
Ability to manage meetings/workshops efficiently
Ability to deliver an advanced presentation
Ability to manage priorities and time
Ability to work effectively with others. Cope with multiple and changing demands, objectives and tasks
Other: Amadeus product experience and knowledge
Availability to work from Amadeus premises or customer offices.

Business Understanding:

Customer-Centric, services-oriented individual
Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally
Able to overcome obstacles to cooperation and to foster harmonious relations
Demonstrated communication and self-development skills
Planning, prioritizing and achieving financial and strategic objectives
A history of successful innovation and goal achievement in a global and diverse environment
Ability to influence groups and individuals
Excellent interpersonal skills; engages and builds effective relationships across the organization
Must possess the ability to communicate with Executives, all other levels of employees, clients and vendors
Ability for strategic thinking and planning
Strong verbal, written communication skills. Effectively present information in one-on-one and group situations to management, clients, and other employees of the organization
Travel Requirements 20-30% of the time.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work Hybrid Model.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

LI-AM2024

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