OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
Open Text is seeking a Facilities Administrator to join our Facilities Management and Operations team in Heredia, Costa Rica. As a key member of the team, you will serve as the first point of contact for the Facilities Operations team, embodying our brand's values and delivering an exceptional customer experience. Your strong organizational skills, creativity, and enthusiasm will play a vital role in impressing visitors and supporting our internal staff. This position offers an exciting opportunity to thrive in a fast-paced office environment while handling the day-to-day operations.

WHAT THE ROLE OFFERS

• Create a positive and professional atmosphere for visitors and employees.
• Own all reception and front desk responsibilities, including answering phone lines, welcoming guests, and assisting employees as needed.
• Support office security by following procedures for guest sign-ins and issuing visitor badges.
• Ensure meeting rooms and conference areas are tidy and ready for daily use.
• Liaise with internal departments such as Finance, IT, and Site Leadership to ensure efficient operations.
• Oversee services with the property manager and third-party vendors to maintain optimal office functionality.
• Manage incoming and outgoing mail and courier packages, ensuring proper handling and delivery.
• Assist in coordinating meeting room bookings and follow up on meeting logistics and catering needs.
• Maintain and update databases, including contact lists and operations training manuals.
• Supervise housekeeping and janitorial services to uphold cleanliness and service standards.
• Input maintenance requests into the building management system and ensure follow-through.
• Maintain a safe and orderly office environment, including kitchens, washrooms, breakrooms, and mailroom areas.
• Conduct monthly checks on AED equipment throughout the office.
• Order and restock office and kitchen supplies, ensuring inventory is managed effectively.
• Coordinate new hire onboarding tasks, such as badge ordering and name plaque creation.
• Assist with events and open-air meetings as required.
• Participate in the Health& Safety committee, conducting monthly inspections.
• Contribute to additional projects as needed, always aiming to create a "best in class" employee experience.

WHAT YOU NEED TO SUCCEED

• Minimum of 5 years of experience in facilities operations support within a fast-paced corporate environment.
• Professional appearance and demeanor, representing the company as the first point of contact.
• Ability to work comfortably with senior leaders and various stakeholders.
• Strong interpersonal and communication skills, both oral and written.
• Excellent organizational skills with the ability to manage multiple tasks under pressure.
• Attention to detail and a commitment to follow-through on assigned tasks.
• Adaptability to changing priorities in a dynamic work environment.
• Proficient in advanced business applications such as MS Word, Excel, Power Point, and Outlook.
• Experience with online shipping (domestic/international via Fed Ex, UPS) is a plus.
• Background in Facilities and/or Hospitality industries is considered an asset.
• Fluent in English and Spanish.
• Advanced time management skills, ensuring tasks are prioritized effectively.

ONE LAST THING:
At Open Text, we believe in fostering a collaborative and innovative workplace. Join us as a Facilities Administrator and be part of a team that creates an exceptional environment for both employees and visitors.

Open Text's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.