• Accountable for the effective delivery of the Associate team for the AMERICAS region
• Supervise and oversee team members’ work for quality, timeliness and compliance adherence
• Create an inspiring team environment fostering an open, professional communication environment and customer-oriented culture
• Establish a culture of change agility, continuous improvement and collaboration
• Set clear team goals and deadlines
• Delegate and prioritize team’s tasks
• Coach, develop and provide guidance to the Associate team members administering a variety of HR programs and processes
• Develop, monitor and held accountable for meeting, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Identify and implement continuous improvement opportunities streamlining and standardizing day-to-day operations
• Build strong relationships, and work in collaboration with the Director, Core Services, Dalian, Enabling Functions Dalian Hub colleagues and internal HR stakeholders for timely resolution of escalated employee inquiries, accurate processing of employee transactions and ultimately ensuring a consistent and effective colleague experience
• Keep up to date on process changes impacting operations
• Will be solicited for input in processes improvement initiatives impacting the AMERICAS region

• Bachelor of Human Resources or related field
• Minimum of 2- 5 years’ experience in coordinating or managing work of a highly engaged and performing team, ideally in a human resources discipline
• Track record of outstanding operational execution and strong customer-service mind-set
• Experience leading, influencing, and building consensus across an organization
• Able to operate in a highly fluid environment requiring adaptability
• Communicates effectively across all management levels and functions
• Strong knowledge of Workday and experience with case management tools
• Proven ability to identify and drive continuous improvement initiatives
• Strong written and verbal communication skills in English enablingeffective communication with all levels in the organization

• Experience as an HR generalist
• Experience managing a team in a shared service model
• Experience leading continuous improvement initiatives in a shared service model
• Able to communicate in English, a third language for Portuguese or French is desire

Work Location Assignment: Flexible People Experience #LI-PFE