Costa Rica Job Openings
Bridgestone Costa Rica
HRIS Specialist - ServiceNow HRSD
San Francisco
October 3, 2024
Información de la Compañía / Company Overview:
Estamos comprometidos con la misión de Bridgestone, "Servir a la Sociedad con Calidad Superior". Nuestro objetivo es ofrecer lo mejor para nuestros clientes y para la sociedad, no solo en términos de nuestros productos, servicios y tecnología, sino en todas nuestras actividades corporativas.
La presencia internacional de Bridgestone Americas incluye subsidiarias de fabricación y ventas ubicadas en Argentina, Brasil, Chile, Colombia, Costa Rica y México, con oficinas adicionales en América Latina y el Caribe que constituyen la división “Bridgestone Americas Tire Operations (BATO-LA)”, conformada por 5 plantas de fabricación de llantas y 3 de renovado en toda la región, 6 oficinas comerciales y administrativas; más de 8.500 empleados y 2.500 puntos de venta en toda Latinoamérica, incluidas las tiendas de la empresa y una extensa red de distribuidores.
Alrededor del mundo, en Bridgestone, más de 140 mil colaboradores estamos enfocados en ofrecer soluciones avanzadas para un mundo en movimiento, aportando nuestra experiencia e innovación para posicionarnos como líderes indiscutibles en Soluciones de Movilidad, guiados por la Esencia Bridgestone y por nuestra pasión por Servir a la Sociedad con Calidad Superior.
Para más información de nuestras posiciones visita:
Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.
We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.
The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors .
Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.
For more information about our positions visit:
Responsibilities:
Note: All internal candidates must inform and get aproval from their direct leaders about the interest of been part of the process.
Bridgestone Americas y sus subsidiarias desarrollan, fabrican y comercializan una amplia gama de neumáticos Bridgestone, Firestone y marcas asociadas para satisfacer las necesidades de sus clientes, manteniendo las operaciones de venta al mayoreo y de Equipo Original en una amplia línea de productos, incluidos pasajeros, camiones ligeros, camiones comerciales y autobuses, Neumáticos agrícolas, para motocicletas, karts y todo terreno.
Estamos comprometidos con la misión de Bridgestone, "Servir a la Sociedad con Calidad Superior". Nuestro objetivo es ofrecer lo mejor para nuestros clientes y para la sociedad, no solo en términos de nuestros productos, servicios y tecnología, sino en todas nuestras actividades corporativas.
La presencia internacional de Bridgestone Americas incluye subsidiarias de fabricación y ventas ubicadas en Argentina, Brasil, Chile, Colombia, Costa Rica y México, con oficinas adicionales en América Latina y el Caribe que constituyen la división “Bridgestone Americas Tire Operations (BATO-LA)”, conformada por 5 plantas de fabricación de llantas y 3 de renovado en toda la región, 6 oficinas comerciales y administrativas; más de 8.500 empleados y 2.500 puntos de venta en toda Latinoamérica, incluidas las tiendas de la empresa y una extensa red de distribuidores.
Alrededor del mundo, en Bridgestone, más de 140 mil colaboradores estamos enfocados en ofrecer soluciones avanzadas para un mundo en movimiento, aportando nuestra experiencia e innovación para posicionarnos como líderes indiscutibles en Soluciones de Movilidad, guiados por la Esencia Bridgestone y por nuestra pasión por Servir a la Sociedad con Calidad Superior.
Para más información de nuestras posiciones visita:
https://www.bridgestoneamericas.com/en/careers
Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.
We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.
The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors .
Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.
For more information about our positions visit:
https://www.bridgestoneamericas.com/en/careers
Responsabilidades / Responsibilities:This role will provide HRIS solutions and support for the Service Now HRSD application used by Bridgestone teammates across North and South American. The role will be responsible for teammate and manager inquiry resolutions, knowledge content management, reporting, solution design, configuration, and testing. This position is hands-on and requires strong critical thinking and data analysis skills. The successful candidate will take an active role in an established Service Now HRSD support team with a primary focus of support solutioning for requests and resolving inquiries from our LA countries. This position will ensure the accuracy of the HRIS information and will help deploy and test new features of the application to ensure a seamless teammate experience.
Responsibilities:
- Provide user support, perform application configuration updates, create and update reports, monitor integrations, perform application health checks, support upgrades, implement approved changes, and assist with communication and change management activities.
- Track, analyze, and resolve system support inquiries.
- Resolve data related issues and apply appropriate data updates to ensure accuracy and timeliness of HR related information.
- Resolve process or technical issues affecting data integrity.
- Partners with HR Agent Leaders/Managers to improve efficiency of HR Cases and HR Agents.
- Work with the software vendor’s support organization to resolve issues that require vendor assistance.
- Collaborate with the Service Now Platform Team to plan for new releases or release updates.
- Lead and participate in new release and system upgrade testing.
- Ensure Business Services governance model is being followed, bring new requests that deviate from the established change control guiding principles to the regional change control board.
- Manage the intake and delivery of new requirements; facilitate the delivery of new requests utilizing an agile delivery methodology via Azure Dev Ops (ADO) and Service Now connection.
- Assist in developing user procedures, reference guides, and documentation to support end users and fulfillers in application access, application usage, processes, features, and functionality.
- Participate in Agile planning sessions and manage the intake and delivery of new requirements; facilitate the delivery of stories and features utilizing an agile (SAFe) delivery methodology via Azure Dev Ops (ADO).
- Required: 3 years of experience in an HRIS related role prefer specific experience supporting or implementing Service Now
- Experience supporting HR functions and specifically HR Service Delivery
- Advanced Microsoft Excel skills (formulas, pivot tables, macros) to include proficiency in spreadsheet analysis
- Bachelor's degree in business, information systems, or equivalent combination of education and experience.
- High level of professional and personal integrity and ability to exercise good judgment
- Skilled at building cross-functional and multi-level relationships
- Requires strong analytical skills and the ability interpret business requirements to technical solutions and business process mapping
- Ability to adapt to a continually changing business and work environment and manage multiple priorities
- Ability to communicate effectively in both English and Spanish, Portuguese is a plus but not required
-
At least 1 year in current position. (internal candidates)
Note: All internal candidates must inform and get aproval from their direct leaders about the interest of been part of the process.
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