Costa Rica Job Openings
Kantata
License Operations Analyst
FULL TIME
October 30, 2024
The Company
The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!
The Opportunity
We are seeking a highly organized and detail-oriented License Operations Analyst to join our growing team. In this role, you will be responsible for managing the activation and deactivation of licenses for our Kantata OX and SX platforms. You will play a critical role in ensuring our customers have a seamless experience accessing our software.
Responsibilities:
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
Kantata is an Equal Opportunity Employer.
The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work!
The Opportunity
We are seeking a highly organized and detail-oriented License Operations Analyst to join our growing team. In this role, you will be responsible for managing the activation and deactivation of licenses for our Kantata OX and SX platforms. You will play a critical role in ensuring our customers have a seamless experience accessing our software.
Responsibilities:
- Process customer license orders accurately and efficiently, including new activations, upgrades, downgrades, and renewals.
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Manage license deactivations and terminations, ensuring compliance with company policies and contractual obligations.
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Maintain accurate records of all license transactions in our Salesforce and internal systems.
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Collaborate with Sales, Customer Success, and Finance teams to ensure smooth order processing and revenue recognition.
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Troubleshoot licensing issues and resolve customer inquiries related to activations and deactivations.
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Assist in the development and improvement of license management processes and procedures.
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Stay up-to-date on Kantata product offerings and licensing models.
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Generate reports on license usage and key performance indicators.
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Bachelor's degree in Business Administration or a related field.
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1-2 years of experience in a similar role, preferably in the software industry.
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Strong understanding of software licensing models and practices.
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Proficiency in Salesforce or other CRM systems.
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Excellent communication, interpersonal, and problem-solving skills.
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Ability to work independently and as part of a team.
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High attention to detail and accuracy.
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Experience with Kantata OX or SX products.
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Experience with Google Suite
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Familiarity with software license management tools.
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This role is a remote role within Costa Rica.
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
-
An intentionally engaging and collaborative culture - ditch the silo!
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Strong work-life balance that’s a true focus of the company
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The chance to learn from some of the best people in the business
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A vibrant, collaborative, and devoted team, who still makes time for fun
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.
Kantata is an Equal Opportunity Employer.
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