Costa Rica Job Openings

Pfizer

MEET Team Lead

Escazú

FULL TIME

October 11, 2024

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Team Lead position is responsible for processing and ensuring the compliance of US MEET transactions.

This Team Lead will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization as needed.

This role will be based in Escazu, Costa Rica and manage 7-10 colleagues. The Team Lead will work with regional operations teams, sourcing teams, payment teams, and other Centers of Excellence as appropriate. This role will also promote the growth and development of their team, in coordination with their Operations Manager.

ROLE RESPONSIBILITIES

Oversee the creation of MEET transactions ensuring that they are compliant and properly documented according to MAPP policy and systems, Country Annex, Country Profile, and MEET Standards
Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with Service Level Agreements (SLAs) and to the quality expected from Pfizer
Work with Legal and Local Compliance to get approvals for exceptions when needed
Consult with MEET colleagues, business colleagues, healthcare professionals and external organizations to resolve any errors, issues, or rejections as needed
Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately
Provide additional meeting oversight for key events, including Business Unit coordination, MPA oversight, walkthroughs, post-event feedback, venue selection, budget management, third party coordination, customer needs, and daily support
Ensure audit support documentation is gathered appropriately
Execute payment and/or confirm that consultant received proper payment
Lead market touchpoints, support MEET Analysts on escalations
Provide leadership on special assignments
Demonstrate strong communication skills and relationship skills working with the commercial business
Employ innovative approach to assisting in improving processes and ability to train and deploy changes
Work with other MEET leaders regionally to ensure consistency and standardization
Work closely with MEET Operations Leads and MAPP Lead on bringing efficiencies to how we work and ensuring compliance standards are met
Support on training and documentation processes
Lead market touchpoints, support MEET Analyst on escalations and Manager on special assignments.
Partner with markets/regional process leads to understand additions/changes to local country annex requirements
Support in hiring high-performing talent and developing strong future leaders
Support with coaching and development for team members through structured process and tools including individual and talent development plans
Create a team environment that drives high colleague engagement and adoption of making Pfizer an amazing place to work
Deliver strong innovations and other peer-to-peer communities to share ideas that improve processes and working environment

BASIC QUALIFICATIONS

Ability to manage a team
Ability to create and deliver presentations to key upper management stakeholders
Strong stakeholder management skills
Good organizational skills to coordinate and manage multiple priorities
Strong technical skills in managing transactions within a global system
Strong customer service skills and mindset
Ability to work independently
Strong experience in controls environment
Understanding of accounting terms and financial cycle
Understanding of compliance/financial controls
Ability to work under pressure and to handle several projects at once
High level of self-motivation, energy and flexibility
Strong interpersonal and organizational skills
Proficiency in PC skills (MS Excel, Word, Power Point) required
SAP/Ariba experience preferred
Strong written and verbal communication skills enabling effective communication with all levels of management
Highly focused on customer service
Project management & communications skills: ability to lead
Minimum of bachelor’s degree in Business, Finance, or a related discipline
Fluency in English is a must

PREFERRED QUALIFICATIONS

Typical Years of Experience: 3+ years (2+ years with MBA/MS) of experience in management, compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)
1-2 years of experience with MEET transaction processing preferred
Strong compliance experience and financial or audit controls background
Leadership experience to train or develop others and bring innovative ideas to the team
Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies
Previous experience with pharmaceutical companies is preferred or healthcare compliance
Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls
Deep expertise and understanding of a large compliance related, customer facing operations team
Ability to engage with stakeholders to resolve issues and achieve objectives
Understanding of MAPP Policy terms and healthcare compliance policies
Proficiency with data analysis and visualization
Experience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS

Position is based in Escazu, Costa Rica. Travel would be for work related needs only. Weekend work could be necessary based on volumes.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

N/A

OTHER INFORMATION

N/A

ORGANIZATIONAL RELATIONSHIPS

As a part of this role, the MEET Team Lead will primarily engage with:

Regional Commercial Teams
Regional Payments Team
Regional Sourcing Team
Financial Services Subject Matter Experts
GBS Shared Services Site Lead and Direct Reports
Regional Commercial Colleagues
External Healthcare Professionals
External Healthcare Organizations
Congress Associations
Corporate Audit
Global Procurement
Commercial Finance
Anti-Corruption Program Office (ACPO)
Audit
Decision Support Center of Excellence (DSCOE)
Compliance
Legal
Digital
External Meeting Planning Agency Leadership

Work Location Assignment: Hybrid

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Global Procurement

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