Site Name: Costa Rica - Cartago - Tres Rios
Posted Date: Sep 26 2024
Position Name: P2P Procure To Pay Help desk Analyst
The role of the P2P Support Center Analyst is to provide Service Desk assistance to internal and external customers regarding financial applications and processes. As Single Point of Contact (SPOC) the analyst will be responsible for the resolution, SLAs, KPIs, VOC, documentation and triage of incidents and other support requests for customers based in various countries.

Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are:

• Provide prompt finance service desk support and maintain detailed records of all customer interactions and resolutions using designated Service Management tool.
• Escalate issues appropriately and connect with back-office teams (e.g., invoice processing, payments, vendor master) to resolve various cases efficiently.
• Keep incident tickets updated daily and ensure proper management of the system through available communication channels.
• Take ownership of personal development by identifying training needs and proactively discussing them with supervisors; alert leadership about necessary updates to training materials (Onenote, Help Articles).
• Notify leadership of performance issues, at-risk KPIs, and sensitive cases requiring urgent attention; lead market communications by preparing relevant issues and ensuring follow-up on open actions.
• Analyze accounts, prepare reports for decision-making, conduct supplier reconciliations per internal guidelines, and assist clients with evacuating queries for effective information handling.

Why you?
Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals:

• Finance or related degree highly preferred.
• Excellent written and oral communication skills in both English and French.
• Excellent customer service orientation.

Preferred Qualifications:

• Previous P2P and or service desk experience preferably in a shared service environment.
• SAP experience.

If you feel this is your next career move, please apply up to October 10th, 2024.

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics. As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as: race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

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