We are seeking a full-time Payroll and Workday Specialist to join our Shared Services HR Operations function. Reporting to the Payroll Manager, the ideal candidate will be able to work in a fast-paced environment and handle multiple tasks simultaneously. The successful candidate will be exceptionally organized, detail-oriented, and nimble. Supporting US, UK, and Costa Rica payroll processes, they will ensure that both semimonthly and bi-weekly payrolls are processed on time and accurately.
They will work closely with other HR Operations and People functions on numerous initiatives and will be responsible for ensuring adequate payroll processes and controls are in place. In addition to supporting global payroll processes, they will provide technical support for Workday, ensuring the system is optimized for payroll and compliance needs.

Responsibilities include, but are not limited to:

Workday Technical Support

• Provide expert-level support and troubleshooting for Workday Payroll.

• Set up and configure payroll activities in Workday, ensuring compliance and accuracy.

• Collaborate with HR and IT teams to optimize Workday functionalities for payroll processing.

• Maintain and update payroll-related modules in Workday to reflect changes in policies, regulations, and business needs.

• Develop and deliver training for HR and Payroll teams on Workday processes and updates.

• Assist in the implementation of new Workday features and modules related to payroll.

Payroll Processing:

• Calculate and process employee wages, bonuses, and commissions based on company policies and regulations.

• Maintain accurate records of employee payroll information such as salary changes, benefit deductions, and tax withholding.

• Ensure timely and accurate submission of payroll taxes, social security, and other government mandated reports.

• Respond to employee inquiries and research payroll-related issues in a timely manner.

• Collaborate with HR personnel to ensure compliance with all employment laws, regulations, and policies.

• Develop and maintain payroll procedures and documentation to ensure consistency and accuracy.

• Process payroll for both salaried and hourly employees on a regular basis.

• Stay up to date with changes in payroll laws and regulations to manage compliance.

• Conduct audits to ensure proper payroll procedures and compliance with internal policies.

• Generate and distribute financial reports on employee compensation and benefits.

• Support the processing of tax payments, resolving resulting tax fallouts, and reviewing and approving quarterly/annual tax filings.

• Support the processing of all unique payroll items, special bonus payments, Senior Level benefit payment and other fringe benefits to ensure they are processed timely and accurately.

• Work cross-functionally with HR Operations and People teams to optimize the payroll process, including assessing and documenting processes and implementing process improvements.

• Respond to, investigate and resolve employee inquiries regarding payroll, paychecks, and W-2s.

• Support the preparation, approval, and issuance of annual W-2s.

• Provide reports and guidance to Finance and Accounting, as needed, regarding payroll activity posted to the GL, cash flows, and review submissions as necessary for the annual plan and monthly projections for payroll and benefits.

• Provide support for audit, tax, and legal requests as needed. Multi-Jurisdictional Payroll and Tax

• Assist with registrations of state and local taxes.

• Review all employee resident/work address changes and determine all associated tax changes (state, SUI, local) and assist with updating profiles accordingly.

• Set up new tax jurisdictions and legal entities in payroll systems.

• Update all payroll tax rates including unemployment and workers’ comp.

• Quarterly and annual tax statement review including W2’s.

• Support the contact and investigation of federal, state, and local payroll tax items.

Requirements:

• Extensive Workday Payroll technical support experience.

• Experience as a Payroll Tax Specialist, including in-depth knowledge of multi-state payroll taxation.

• End-to-end payroll processing experience using Workday.

• Demonstrated strong attention to detail, dependability, and consistency.

• Demonstrated interpersonal and customer service skills, and ability to work independently.

• Proficiency with Microsoft Excel.

• Proficient in Microsoft Office tools, with advanced Excel skills.

• Prior knowledge of principles and practices of human resources.

• Excellent verbal and written communication skills in English.

• Strong organizational skills with the capability to prioritize tasks and work quickly and accurately with minimal supervision.

• Ability to develop and maintain strong partnerships with other Shared Services and Line departments.

• Ability to prioritize and plan effectively.

Education/Training/Experience:

• Bachelor’s degree in human resources, Business Administration, Accounting or related field is a plus.

• 2+ years of experience in Workday Payroll technical support.

• 2+ years’ experience in Payroll Management.

• 2+ years’ experience in a U.S. multi-state, multi-company Payroll function.

• High Proficiency in English.

• Well-versed in multi-state, multi-jurisdiction compliance regarding payroll taxes.