About Us:

Enchanting Travels is a passionate, vibrant, and innovative company that specializes in creating exceptional tailor-made journeys for discerning travelers to more than 75 destinations in all continents. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true.
We rely on outstanding team members who are passionate about what they do and committed to providing excellent service. We are a multicultural team with 200+ individuals from 20 nationalities working from our offices in the US, Canada, UK, Germany, Denmark, Sweden, India, Costa Rica, Kenya and South Africa.
Enchanting Travels is part of the Travelopia Group, one of the world’s leading specialist travel groups providing guests with a diverse range of outstanding travel experiences. This includes tailor-made holidays, adventure travel, polar expeditions, and private jet, and yacht charter trips. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.

The Opportunity

We are currently searching for a Product & Procurement Manager for the Americas (North, Central, and South America) to join our team, from our office in San Jose, Costa Rica. The Product & Procurement Manager independently builds, manages, and continuously refines the travel experiences we offer to our guests in the Americas to support business growth and achieve high guest satisfaction.

What You Will Be Doing:

• Design, lead, and optimize the travel experiences offered in the Americas, consistently improving our product portfolio to support growth and guest happiness.
• Identify and understand the emerging needs of target guest segments and conduct detailed market analysis to stay competitive.
• Lead and supervise the product and pricing setup in our systems, ensuring accuracy, relevance, and competitiveness.
• Select, negotiate, and handle relationships with suppliers and partners, ensuring that our standards for quality and service are met.
• Drive negotiations to secure advantageous rates and special offers, facilitating mutually helpful partnerships.
• Set performance expectations with partners, implement performance tracking, and provide actionable feedback to address any gaps proactively.
• Regularly assess and improve product offerings based on market feedback, emerging trends, and competition analysis.
• In the future, lead expansion efforts into new markets within the Americas and potentially other regions worldwide.

What We Are Looking For:

• 5+ years of Product Management or Procurement experience in the tourism industry, ideally with an international tour operator.
• Deep understanding of discerning travelers from Europe and North America and extensive knowledge of travel destinations across the Americas.
• Proficiency in procurement activities, including leading tenders, negotiating supplier agreements, drafting contracts, and analyzing rate trends.
• Strong analytical abilities and business savvy, with the capability to multitask and thrive in a dynamic, fast-paced environment.
• Proficiency in both Spanish and English.
• Passion for crafting memorable travel experiences and a dedication to outstanding customer journeys.
• Excellent relationship-building and communication skills, with outstanding verbal and written communication abilities. Empathy, assertiveness, listening skills, negotiation, presentation, and ideally, content writing skills are important.

What we offer:

• Competitive salary
• Various employee discounts and offers
• Career progression opportunities

Our Commitment to Equity, Diversity & Inclusion

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
To request accommodations, please contact our team at Talent@Travelopia.com