Costa Rica Job Openings

CRA-JLL - Costa Rica

Receptionist

Heredia

FULL TIME

September 16, 2024

A Receptionist, or Front Desk Receptionist, is responsible for performing clerical tasks to support our Client’s daily operations. The position will be primarily responsible for supporting our client's needs within the reception building areas and provide a high end customer service experience to fulfill our Client’s internal and external customers, visitors, third party vendors who need to check in into the buildings, government or property owners representatives, etc.

Receptionists are accountable for a variety of specific and/or specialized activities including but not limited to: the inventory and management of the building and parking access badges. The printing and office supplies inventory management, the printing machines maintenance and troubleshooting control, the locker’s assignment control management, intercampus messaging services, phone switchboard attention and the support to other administrative tasks associated to our Client’s associates day to day guidance needs regarding Facilities Services and/or related to building inspections/work orders.

Roles & Responsibilities

Address and fulfill Client associates’ inquiries in a polite and timely manner.
Answering phone calls, sorting and delivering sensitive Pay Roll or HR correspondence, welcome and greet visitors.
Use chats to manage communication between the different Facilities teams and/or internal customers.
Fulfill information or guidance requirements from Client’s associates who approach the Front Desk looking for help and support.
Ensure sufficient printing and office supplies inventory stocks availability on an ongoing basis, please orders for re-stocking purposes and keep control over consumptions trends to identify efficiency opportunities in the process.
Ensure visitors comply with Client’s external visitation registration system following the established process and security policies.
Engage with IT and/or the printing and photocopy equipment third party vendor whenever needed to ensure an adequate and timely troubleshooting support to minimize/avoid service downtimes.
Ensure a sufficient stock of the different ID badges required for accessing the building, the campus and/or parking lots for internal associates and third party vendors.
Manage and ensure laptops badges availability for those locations where applicable.
Coordinates messenger services whenever required by Client’s associates.
Support and assist internal customers on how to book meeting or conference rooms, check availability and different access/permissions.
Assign and track lockers’ assignment, usage and/or availability.
Perform all other duties as assigned or needed by the Client.

Requirements

Academic Background:

Technical or University degree or; an equivalent number of years of education and/or working experience in the hospitality, Call Center, Corporate Office environment or related fields.

Experience:

Zero to three years of experience performing similar activities.
The ideal candidate should have a basic knowledge of administrative tasks and an excellent attitude towards Customer Service.

Skills:

Verbal and written communication skills to interact clearly with Client’s associates, customers, core services vendors and other third parties.
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a side variety of tasks throughout the day
Patience and listening skills to respond appropriate and interact positively with upset customers
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
Must be highly motivated and able to work independently and equipped to solve problems along the way.
Attention to detail.
Teamwork and collaborative attitude to work as part of a team.

Languages:

Intermediate English level (verbal and written) is a plus.

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