Costa Rica Job Openings
CRA-JLL - Costa Rica
Workplace Experience Ambassador
San Jose
FULL TIME
November 4, 2024
What this job involves
- Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
- Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
- Receive, direct and relay telephone, email and other queries via front of house
- Greet, assist and direct candidates/new hires/visitors and the general public appropriately
- Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
- Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
- Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
- Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
- Create and efficiently maintain up-to-date outlook, conference room finder and Share Point room booking systems for the identified meeting and event spaces
- High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
- Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
- Provide timely, accurate & personalized response to meetings and events enquiries
- Work flexibly in different settings as part of a the team
- Coordinate the daily updating of room booking displays in line with local/regional processes
- Play a key part in supporting onsite space audits and walk-the-store processes
- Support and cover other facilities team services as required, such as Trouble Ticket requests, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
Sounds like you? To apply you need to be / have:
- Experience in reception, concierge or related field
- Previous catering or hospitality experience is desirable
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Previous experience of working within a high profile corporate environment
- Facilities Management exposure would be beneficial
- Fluency in English and local language
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Very high attention to detail
- Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal.
- Ability to maintain professionalism at all times and be an ambassador of the team.
- Be an excellent team player with the want to go above and beyond for each other
- You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
- Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
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