Costa Rica Job Openings

CRA-JLL - Costa Rica
Assistant Facilities Manager
San Jose
FULL TIME
November 20, 2024
Responsibilities:
Client Relationship Management:
- Act as the primary point of contact for assigned strategic accounts, developing strong client relationships and demonstrating an in-depth understanding of their needs, business objectives, and expectations.
- Actively engage with clients to understand their evolving requirements, assess satisfaction levels, and identify opportunities for value-added services.
- Foster effective communication channels with clients, providing updates, resolving issues, and addressing concerns promptly and professionally.
- Develop and implement account plans, growth strategies, and client retention initiatives.
Operational Excellence:
- Provide strategic oversight and leadership for all aspects of service delivery within the assigned accounts, ensuring operational excellence and adherence to contractual obligations.
- Collaborate with cross-functional teams to establish and monitor key performance indicators (KPIs) and service level agreements (SLAs), ensuring targets are met or exceeded.
- Conduct regular reviews of operational performance, analyzing data, and implementing improvement initiatives to enhance service quality and efficiency.
- Drive a culture of continuous improvement, innovation, and best practices within the account team.
Financial Management:
- Develop and manage account budgets, financial forecasts, and profit and loss statements for assigned accounts.
- Monitor financial performance, analyze variances, and implement corrective actions to ensure profitability and adherence to financial targets.
- Collaborate with Finance and Procurement teams to optimize cost management, vendor relationships, and procurement strategies within the account.
Facility Operations:
- Support the Facilities Manager in managing day-to-day facility operations and ensuring the smooth functioning of all building systems and equipment.
- Coordinate and oversee maintenance, repairs, and inspections to ensure compliance with safety, health, and environmental standards.
- Monitor and respond to facility-related issues, such as HVAC, plumbing, electrical, and other building systems, ensuring prompt resolution.
- Assist in managing vendor relationships and service contracts, ensuring adherence to service level agreements and quality standards.
Customer Service:
- Provide exceptional customer service to tenants, occupants, and clients by promptly addressing their inquiries, requests, and concerns.
- Maintain strong relationships with stakeholders, ensuring regular communication and responsiveness to their needs.
- Conduct regular occupant surveys to assess satisfaction levels and identify areas for improvement.
- Collaborate with the Facilities Manager to implement initiatives that enhance the tenant and occupant experience within the facility.
Administrative Functions:
- Assist in the development and management of the facility budget, including tracking expenses, monitoring costs, and identifying cost-saving opportunities.
- Support the Facilities Manager in maintaining accurate facility records, including contracts, leases, inventories, and documentation of maintenance activities.
- Assist with the procurement of supplies, equipment, and services required for facility operations.
- Prepare reports, presentations, and other documents as required by the Facilities Manager.
Health, Safety, and Environment (HSE):
- Assist in implementing and promoting HSE policies and practices within the facility.
- Ensure compliance with all applicable health, safety, and environmental regulations.
- Conduct regular inspections and audits to identify and address any potential hazards or non-compliance issues.
- Support emergency preparedness and response efforts, including conducting evacuation drills and coordinating with emergency services as needed.
Qualifications:
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field.
- Minimum of 3 years of experience in facilities management or a similar role (preferably in the Integrated Facilities Management (IFM) industry).
- Intermediate to Advanced English communication level.
- Strong knowledge of facility operations, maintenance practices, and building systems (e.g., HVAC, electrical, plumbing).
- Familiarity with health, safety, and environmental regulations and best practices in facility management.
- Excellent organizational and multitasking skills, with the ability to manage competing priorities and deadlines.
- Proficiency with MS Office (especially Excel).
- Strong customer service orientation and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels.
- Proficiency in using computer systems and facility management software for tracking and reporting.
- Detail-oriented with a high degree of accuracy in record-keeping and documentation.
- Ability to work independently and collaboratively within a team-oriented environment.
- Strong problem-solving and decision-making skills, with the ability to proactively address facility-related issues.
- Knowledge of relevant industry standards and certifications, such as BOMA, IFMA, or LEED, is preferred.
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