Costa Rica Job Openings
DHL
Senior Billing Agent
Heredia
November 6, 2024
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent across the globe. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business and together we share the pride of building one of the world’s largest leaders in logistics and supply chain solutions. Our purpose as the Logistics Company for the World is to connect people, improving their lives. We don’t just deliver parcels and packages - We also deliver prosperity, we transport health, we power growth, and we deliver joy.
About the role:
DHL is hiring a Senior Billing Agent to join its Heredia, Costa Rica team. In this role, it provides support and results to achieve a correct, complete and timely solution to many situations that may arise. Additional tasks and requirements included, but are not limited to:
Qualifications & Skills:
Main Responsibilities
Qualifications:
About the role:
DHL is hiring a Senior Billing Agent to join its Heredia, Costa Rica team. In this role, it provides support and results to achieve a correct, complete and timely solution to many situations that may arise. Additional tasks and requirements included, but are not limited to:
Qualifications & Skills:
Main Responsibilities
- Execution of Controls (CRISP):
- Execute billing controls to ensure compliance with company policies and regulatory standards.
- Provide information to auditors and assessments to identify and mitigate risks.
- Create and Analyze Billing Reports and Data:
- Generate accurate and timely billing reports for management review.
- Analyze billing data to identify trends, discrepancies, and opportunities for improvement.
- Present findings and recommendations to stakeholders to enhance billing processes.
- Automate Processes:
- Develop and implement automation solutions to streamline billing operations.
- Continuously evaluate existing processes and suggest enhancements to reduce manual or repetitive efforts.
- Share best practices and promote a culture of continuous improvement within the team.
- Customer Support:
- Address billing inquiries and resolve issues promptly to ensure customer satisfaction.
Qualifications:
- Bachelor’s degree or currently studying Finance, Accounting, Business Administration, or IT related field.
- Minimum of 3 years of experience in a finance environment, preferably in a senior role.
- Excellent Excel as an end user.
- English written (85%) and speaking (85%) is mandatory.
- Strong understanding of billing systems and financial regulations.
- Desirable knowledge in Cognos
- Desirable proficiency in data analysis tools and reporting software (e.g., Power BI,Phyton, SQL).
- Experience with process automation tools and methodologies.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a team environment.
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