About the role :

The Server at the All-Day Dining Restaurant within resort is responsible for providing outstanding service to guests. They play a pivotal role in delivering a memorable dining experience by taking orders, serving food and beverages, and ensuring guest satisfaction.
Key Responsibilities:
Guest Service:

• Greet guests with warmth and professionalism, making them feel welcome and valued.
• Assist guests in making menu choices by providing accurate information about food, beverages, and specials.
• Take food and beverage orders from guests, ensuring accuracy and clarity.

Food and Beverage Delivery:

• Serve food and drinks promptly and in accordance with service standards.
• Ensure proper presentation of dishes and beverages, paying attention to detail.

Cocktail Knowledge:

• Familiarize guests with the cocktail menu, including both signature and classical cocktails.
• Make recommendations based on guest preferences and provide descriptions of each cocktail.

Upselling and Promotion:

• Suggest additional items such as appetizers, desserts, or special promotions to enhance the guest experience.
• Encourage guests to try featured cocktails or new beverages.

Order Accuracy and Special Requests:

• Communicate guest requests accurately to the kitchen and bar staff.
• Ensure that dietary restrictions and allergies are conveyed appropriately to the kitchen.

Guest Engagement and Satisfaction:

• Continuously monitor guest satisfaction and address any concerns promptly and professionally.
• Check in with guests during their meal to ensure everything is to their liking.

Payment and Billing:

• Present the bill to guests and process payments accurately, including cash and credit card transactions.

Table Maintenance:

• Assist in setting up and clearing tables efficiently to facilitate smooth dining service.
• Ensure that table settings are clean and properly arranged for incoming guests.

Collaboration:

• Work closely with other members of the restaurant team, including bartenders, host and kitchen staff, to ensure seamless service.

Skills and Qualifications:

• Previous experience in a server role, preferably in a resort or high-end dining establishment.
• Strong customer service skills and a friendly demeanor.
• Excellent communication and interpersonal abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with menus, food items, and beverages, including cocktails and coffee drinks.
• Attention to detail and a commitment to delivering exceptional service.
• Basic knowledge of POS systems and cash handling.
• Understanding of food safety and hygiene practices.