Work mode: Hybrid

Onsite Location(s):Heredia, H, CR

• Maintain standard key performance indicators to be measured, monitored and reported monthly (SLAs, dashboards, capacity modeling and forecasting).
• Directs a team to provide timely and accurate processing of requests, and any raised issues.
• Lead and support process improvement initiatives, including automations.
• Support standardized processes and documenting procedures for the meeting functions, both internally and externally to facilitate ease of use for users from all departments.
• Evaluate, implement, and enhance the internal controls.
• Collaborate with different teams to establish regular communication to resolve issues.
• Assist with internal and external audit and compliance requirements.
• Foster a culture of team building, continuous learning and improvement, and collaboration.
• Adhere to and promote the adherence to all Corporate, Quality and Health and Safety policies and procedures.
• Other duties as required.

• Bachelor’s degree in hospitality, business administration, marketing, or a related field
• Minimum of 3-5 years of relevant experience meeting & events management or hospitality management
• Proficient in MS Office tools
• Excellent written and verbal communication skills

• Supervisory or team leader experience
• Cvent
• Smartsheet
• Excel Macros
• Power BI, Power Apps

• Attention to detail
• Growth mindset
• Ability to learn multiple operational functions
• Excellent Communication skills – written & verbal
• Comfortable developing and maintaining relationships across al levels in the organization