Supervisor, KYC Operations – Santa Ana, Costa Rica.
Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial activities? Join Western Union as a KYC Operations Supervisor, AML Compliance.
Western Union powers your pursuit.
In this role, you will operate within the Know Your Customer team (KYC) of the Global Operations organization. As a KYC Supervisor, you will play a pivotal role in supervising a group of 10 to 14 KYC specialists and/or Sr specialists who review customer cases requiring enhanced due diligence (ECDD). This includes reviewing and understanding the customer behavior, their relationship with counterparties, economic profile, as well as identification and resolution of any potential suspicious activity.
Role Responsibilities

• Manage a team of Specialists and Sr Specialists who investigate customer profiles to make sure that no anti-money laundering or other illegal financial activities are involved.
• People-oriented, analytical, and adaptable professional with passion for customers; responsible for employee performance, career development, and problem-solving.
• Have a highly engaged team whilst successfully achieving business and performance results in a consistent basis.
• Be a subject matter expert which should allow to assess, recommend and drive meaningful process changes; with the goal of effectively managing AML scenarios.
• Make a difference by proactively creating and/or enhancing daily volume-of-work monitoring tools, reports, and processes, as required.
• Work closely with other operations Supervisors and People Managers to ensure best practices are consistent among teams and the broader global team.
• Monitor Standard Operating Procedures (SOPs) are being properly followed by team members at all times and updated timely in partnership with support departments.
• Meet strict deadlines, consistently and successfully manage performance, have very strong analytical skills, feel comfortable working in a broad and global organization and with various groups.
• Have exceptional customer service skills and a customer-first mindset.
• Demonstrate strong self-motivation and a results-oriented mentality.
• Can grasp new concepts and integrate quickly to deliver significant quantifiable results (individually and through your team).
• Proficiency in using Microsoft Office suite, enjoy creating reports (and making sounding suggestions) and analyzing data.
• Support and leadership to key strategic site-level initiatives might be required.

Role Requirements

• Bachelor’s degree in business administration, Finance, or Industrial Engineering (is a plus)
• Strong communication skills, Spanish and English; verbal, and written communication (English level B2+, C1 preferred).
• Schedule flexibility.
• Have 3+ yrs. of experience successfully leading and managing high performing teams whilst working cross functionally.
• 3+ years of previous compliance experience in banking or in Fintech.
• Be Greenbelt certified or commit to getting certified within the first 18 months from the start date in the position.
• CAMS certification (is a plus).

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:
09-11-2024This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.