Costa Rica Job Openings

Amazon Support Services Costa Rica SRL

Sr. Technical Program Manager, Enterprise Engineering

San Jose

FULL TIME

November 1, 2024

  • 5+ years of technical product or program management experience
  • 7+ years of working directly with engineering teams experience
  • 3+ years of software development experience
  • 5+ years of technical program management working directly with software engineering teams experience
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules
The development and operation of large-scale services involve complex product and business tradeoffs coupled with challenging engineering problems to overcome. If you're driven, enjoy working on high-performing teams, and passionate about third party SAAS Cloud applications then what are you waiting for? Come join our team.

Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” A typical day on our team involves working with users to design new security features, prototyping and demonstrating features to your users, deploying software through our large automated systems, and operationally supporting newly deployed software. The team looks for radical new approaches to automate fixes for operational issues, works with AWS services to solve design problems, and interacts with various teams to integrate applications.

You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate about cloud computing, and believe that world class service is critical to customer success.

Key job responsibilities
Lead multiple, complex cross-functional initiatives simultaneously from initiation through delivery. Involves anticipating bottlenecks, providing escalation management and communicating status broadly across all levels
  • Make tradeoffs while balancing the business needs with technical constraints
  • Work closely with product and engineering teams to define near term and long term product roadmap
  • Create mechanisms to drive timely, accurate, and comprehensive project execution. Create clarity, eliminate obstacles and drive issue resolution to ensure deliverables & timelines are met. Drive continuous improvement efforts to ensure delivery mechanisms get better over time
  • Serve as a trusted advisor to product and engineering team
About the team
The Amazon Enterprise Engineering organization supports the technologies Amazonians use to collaborate and build solutions to delight customers every day. We support e-mail, video and audio communications and streaming, content management, endpoint clients and productivity applications used across the AWS and e-Commerce organizations.

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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