Role:

Responsibilities:

• Provide daily operational support for our Learning Management System
• Manage requests daily that are received on the GFE support mailbox
• Complete the data uploads daily in both our LC and PLC environments
• Resolve requests received via ticketing systems, and slack channels.
• Administer accreditation details, validate accreditation prerequisites
• Resolve accreditation cases raised by Splunkers and Partners
• Provide system support during accreditation quarterly refresh and leads system changes related to it
• Build strong working relationships with cross-functional key stakeholders, including the Partners, GFE Accreditation and Technical Accreditation Teams
• Review all Accreditation learning path completions to ensure proper requirements have been achieved by both Partners and Splunkers
• Participate in Quarterly accreditation refreshes to implement Accreditation Path changes & updates for both Partner-facing and internal Accreditation paths
• Work closely with Partner+ Team stakeholders to ensure Accreditation paths settings are properly configured and make any necessary changes
• Meet regularly with Accreditation Program Stakeholders to continually provide the best possible learner experience:
• Assist in the development / implementation of program improvement initiatives and/or action plans
• Identify & recommend Accreditation process improvements & policy upgrades
• Regularly perform UAT to ensure the highest content quality and best possible user experience after each Quarterly Accreditation Refresh; new accreditation path releases; and Partner changes related to their LMS account
• Handles day-to-day Accreditation Operations/Support duties:
• Accreditation Case Queue Management and Accreditation Pre-Req Validations for Partners and Splunkers (daily)
• Engage other groups, such as Partner+, when their input or assistance is required

Requirements:

• This role is for doers; be able to get into the details and get the job done while at the same time being able to see the forest for the trees
• Articulate with excellent verbal and written communication skills. Capable of communicating complex information in an easy to understand format. Able to interact comfortably with the cross functional leadership
• Ability to think creatively; highest standards of accuracy and precision; highly organized
• Strong collaboration skills; able to work well with others in a fast-paced and growing business
• Experience with, or desire to learn, Mind Tickle, Showpad, AEM
• Excel, Power Point, Word, Google Sheets, Salesforce.com, Workday, Anaplan, experience a plus
• Experience working within complex projects involving multiple teams
• Exhibit strong willingness to learn and a genuine sense of curiosity
• 2+ years of related experience in Enablement, Systems & Tools, or System Administration

Splunk is an Equal Opportunity Employer

Note:
Base Pay Range
Costa Rica
Base Pay: CRC 14,400,000.00 - 19,800,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.