Costa Rica Job Openings

OfficeSpace

Technical Account Manager

Escazú

FULL TIME

November 8, 2024

Office Space Software is the workspace management platform for enterprise-level innovation, empowering over 1,800 leading organizations to optimize and transform their workspaces for a flexible, high-performance hybrid future. Our intuitive solutions for space planning, desk and room booking, and real-time workplace insights help businesses elevate employee experience and operational efficiency. Recognized by G2 as a Leader in Workplace Experience and featured in Gartner’s 2023 Market Guide, Office Space is at the forefront of workplace innovation.
Backed by Vista Equity Partners and Resurgens Technology Partners, Office Space is primed for continued growth. With a global team spanning the US, Canada, and Costa Rica, we’re committed to setting new standards in workplace technology. If you’re driven by impact, energized by innovation, and ready to help shape the future of work, Office Space invites you to join us.
TAM’s main responsibility is to maintain and expand our client’s technical necessities by working in conjunction with diverse teams such as Project Managers, Client Success Managers, and Support Agents to deliver a winning solution for both existing and new clients. TAM are the driving force behind the successful, cross system integration and maintenance for every software deployment. Day to day, the team tackles client business needs and cases by providing technical solutions, workaround or value creating outcomes.
Key Job Duties:

Articulate the business and technical value of our services and solutions to stakeholders.
Clearly communicate solutions both verbally and in written documentation.
Help maintain the overall customer health and be focused on the technical health of the customer.
Establish and maintain system configuration, architectures and an overall runbook for each designated client
Work cross-functionally as the technical partner and liaison with the Project Management, Client Success, and Sales teams on all technical deliverables.
Assist stakeholders in evaluating various options for integrations and connectors based on their business needs
Propagate technical solutions and best practices to both external and internal stakeholders
Identify opportunities for product and service improvements in our client base and advocate for solutions to the Product and Engineering teams
Provide guidance and updated best practices during the client’s Monthly Performance Review and Quarterly Business Review

Education, Experience and Qualifications:

C1 – C2 English level according to the CEFR or equivalent.
3-5 years of enterprise level experience delivering in Technical Solutioning or similar field
At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.
Degree, certificate, or prior experience in computer science, engineering or another relevant field is highly preferred
Ability to review API documentation and assist customers in determining how best to use APIs and troubleshoot API integrations.
Ability to configure and experience with SSO (SAML 2.0)
Understanding of LDAP (specifically AD)
Knowledge and experience with SCIM protocol
Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.
Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.
Strong aptitude for learning, ability to quickly learn and implement new technology, service concepts, and processes
Ability to strategize, plan and execute short and long-term projects.
Experience in managing deadline-driven projects with internal and external stakeholders.
Excellent communication skills including technical writing skills with the ability to quickly build relationships with new and existing client.
Analytical skills and organizational skills.
Have the ability to handle multiple, competing priorities in a fast-paced environment
Be independently driven and resourceful to deliver results with minimal direction

Why Office Space?

High-Performance Culture: At Office Space, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence.
Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes.
Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success.
Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally.
Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient.
Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward.
Competitive Benefits and Rewards: Office Space offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel.

Office Space is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.

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