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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


PURPOSE AND OBJECTIVES
Vision of the Cash Collections organization is to continuously strive for and contribute to a positive customer experience through our unique customer service, automation and simplicity, ease of use and agility.


We are looking for a Cash Collector supporting our internal and external customers , and delivering on our ambitious targets while driving agile movement within the team. You will be responsible for a group of customers in our High-Touch segment.


The Cash Collection organization is responsible to ensure timely and accurate payments from customers and partners related to our services & products. Beyond this, the role of the Cash Collections organization is enriched with other responsibilities as well – such as look after any accounting (e.g. EHF accounting policy), reporting, process, and tools related topics.


The teams in Germany and in Czech Republic are part of the Cash Collections Organization in MEE. The team is mainly responsible for Receivables Management related to customers and partners located in Germany, Austria and Switzerland. We divide responsibilities in two areas, Collections Management (including Dispute Management related invoice complaints) and our Center of Expertise responsible for closing- and Accounting relevant topics.


The team is responsible for Accounts Receivables (invoices) and respective customer complaints (dispute cases) of our customers and partners. Our objective is to resolve dispute cases as soon as possible to ensure timely and accurate payments. The team is single point of contact for internal and external customers for questions related to their open invoices. Close collaboration with the teams such as Order-to-Invoice, CFOs, as well as with business stakeholders (e.g. Sales, Post-Sales) are vital to process complaints in a professional way and in time.


In our team we need to think in agile way to identify the root cause of a complaint, solve the issue and finally to avoid customer complaints or issues in the future. The move into the Cloud means also an increase of deals and invoices what finally needs to be collected by Cash Collections. That means that we need to enforce standardization and automation to become and stay volume-ready. Our goal is to reduce the number of complaints with an increasing number of created invoices.


EXPECTATIONS AND TASKS

• Customer- / Financial success – drive attainment of Cash Flow Targets (cash collected, collection effectiveness index, DSO, dispute cycle time and % of exceptions), contribute to a positive customer experience through an effective customer segmentation and services provided; be accountable for effective and efficient delivery of daily operations; own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers’ problems, de-escalation, etc.); build strong partnership with the business members providing collection and payment behavior insights to drive healthy customer relationship; improve the customer satisfaction.
• Operational success – support and drive initiatives to improve the operational excellence in the Cash Collections organization; act as role model for innovative and agile approaches. Overseeing daily operations of your customer portfolio. Identifying potential receivable risks and work on resolution. Use Continuous improvement approach to get things better. Ensure compliance with internal control systems.
• People success – You will have an atmosphere of mutual trust in a friendly and open working environment.

WORK EXPERIENCE

• Min of 5 years of professional experience.
• Previous working experience in the Finance and GFS organization (Deal Support, Order-to-Invoice, Cash Collections) is preferred.
• Very good process understanding
• Experienced in project management (participation or leading a project)
• Willingness and experience to driving solution of problems

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

• Excellent Customer Focus approach
• Ability to deliver daily collection calls
• Ability to work in an international environment
• Fluent English and German language skills is a must.
• Very good presentation, communication and negotiation skills.
• Innovative thinking, bringing in new ideas, constructive cooperation and incorporation of novel approaches into daily work-life.
• Resilient working attitude and ability to work under pressure.
• Decisive, pragmatic and results oriented.
• Very good MS-Office skills (Excel, Word, Power Point)
• Accounting and Collections knowledge
• Preferred SAP knowledge in FI/CO/SD/ILP/DM/CM, CRM, PRM, Cloud Reporting, Dispute Management, Collection Management, Customer Blocking Tool

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 402262 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.