As a Community Specialist you will be the backbone of the Make Community. Your primary mission will be to nurture our user community and foster a vibrant online environment that encourages engagement, support, and knowledge-sharing. In this role, you will work closely with Make users as well as collaborate with internal Make teams.
What you'll do:
Community Management and Engagement

• Actively respond to comments and direct messages from community members.
• Engage with community members to foster a positive and supportive atmosphere.
• Oversee community content and discussions to ensure a clean, respectful, and engaging environment.
• Enforce community guidelines and policies to maintain a productive and respectful space.
• Handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution.
• Maintain a professional yet friendly tone in all communications.

Reporting and Documentation

• Analyze community metrics to identify trends and insights.
• Use data to make informed decisions and drive continuous improvement within the community.
• Maintain comprehensive documentation of community management processes, policies, and guidelines.

Content Creation

• Produce high-quality content in English, focusing on clarity and coherence.
• Craft product updates, community updates, and inspirational user stories.

Cross-Functional Collaboration

• Work with internal teams (e.g., Customer Experience, Marketing, Product & Engineering, Growth) to align community initiatives with broader company goals.

Innovation and Trends

• Stay updated on industry trends, best practices, and emerging technologies in Community Management.
• Implement innovative approaches based on research and trend analysis.

Requirements:

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
• 3 years of experience in community management. Alternatively, experience in communication-related roles, customer service, or other customer-facing positions will be considered.
• Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
• Strong ability to understand and address the needs and concerns of our community members.
• Exceptional focus on maintaining the quality and accuracy of community content and interactions.
• Ability to analyze community metrics and use insights to drive improvements.
• Strong ability to work effectively with cross-functional teams.

Please, together with your application, send us some samples of your work (in English)!

What we offer:

• RSUs grant in a rapidly growing company raising its value every day
• Annual bonus
• Multinational team with 42 nationalities creating the future of automation
• Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year
• 3 Company Impact Days per year
• Notebook/Macbook and 34'' curved monitor
• 25 days of vacation, 4 sick days, company day off on 31st December
• 10 care days to care for your loved ones
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• Extra parental vacation (3-6 months)
• RSUs grant for a newborn child
• ️ Life insurance
• ️ Benefit Plus Cafeteria (incl. Multi Sport Card)
• Remote working allowance
• Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• Flexible working hours + home office
• Company therapy pets in Prague's office (dog-friendly office)
• Company 3D printer
• Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now!
#careeratmake